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Representative III

Nelnet Aurora, CO

Job Description

  • Representative III

    Job Locations US-CO-Aurora
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    # of Openings


Maintain compliance standards through the review and completion of various tasks.  This includes system processing and reconciliation.  Participate in meetings and represent the area on committees and project teams.  Serve as a mentor and resource for management and staff.


  1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Perform quality control functions.
  5. Update information on accounts in the Loan Servicing and/or Originations systems.
  6. Perform other tasks related to resolving customer needs.
  7. Minimal contact customers on accounts.
  8. Maintain accounts & reports regarding the quality and compliance processes and procedures.
  9. Serve as a resource person within team.
  10. Provide feedback regarding performance observations and recommend resolution/training for identified performance shortfalls.
  11. Research and correct issues in an appropriate time period as designated by department standards.
  12. Assist Claims Trainer in skills development classes or additional training projects. This could include the training of new employees.



Associate's degree preferred. 



  1. 2 years customer service experience and/or general office experience preferred.
  2. Knowledge of Loan Servicing and/or Originations systems preferred.



  1. Service Excellence
  2. Oral communications
  3. Written communications
  4. Teamwork
  5. Accuracy/Attention to Detail
  6. Working with MS Office
  7. Business Math
  8. Problem Solving
  9. Managing Multiple Priorities
  10. Self-Motivated and strong work ethic

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted April 16, 2019
Date Closes May 16, 2019
Requisition 2018-7035
Located In Aurora, CO
SOC Category 00-0000.00