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Account Manager I - Higher Ed

Nelnet Omaha, NE

Job Description

  • Account Manager I - Higher Ed

    Job Locations US-NE-Omaha
    Posted Date 1 week ago(11/28/2018 8:06 AM)
    Job ID
    # of Openings
    Customer Service/Support


The Account Manager I plays an integral role in servicing client institutions utilizing our payment plan product. The Account Manager I is responsible for building and maintaining relationships by providing guidance and solutions to the client institution with a consultative approach.


  1. Manage a base of Higher Ed Schools as assigned by the Higher Ed OPS Management
  2. Organize and facilitate external communication with key client institution personnel including conference calls, informational emails and status reporting.
  3. Enter and verify daily agreement and /or client institution changes with a high level of accuracy.
  4. Recognize, document and discuss enhancements needed by the client institution.
  5. Routinely think outside of the box to provide solutions to client institutions and/or payers.
  6. Maintain and update client institution informational pieces.
  7. Maintain & review NBS client institution online products.
  8. Establish open communication with all areas of NBS to best serve our customers.
  9. Manage payer agreements and resolve issues by contacting the client institution or payer.
  10. Establish and execute procedures for semester end in partnership with the client institution.
  11. Demonstrate a level of service to answer general questions regarding Higher Ed specialized schools.
  12. Assist with phone training for new Higher Ed Account Managers or Assistant Account Managers as requested.
  13. If Applicable, service a core of specialized schools or products as defined by Higher Ed OPS Management.
  14. Become familiar with other specialty areas within the Higher Ed Market.
  15. Consistently provide exceptional customer service to internal and external customers.



College degree in business or related field or equivalent experience.



Proven experience in product service.



  1. Commitment to embrace Nelnet Business Solution's vision, mission, and core values.
  2. Strong interpersonal and communication (both written and verbal) skills with the ability to constructively approach issues in a professional manner.
  3. Ability to effectively identify client institution needs and provide solutions.
  4. Strong initiative to get tasks and objectives completed in a timely manner.
  5. Ability to multi-task and complete projects under high pressure deadlines.
  6. General computer skills including Microsoft Office applications, e-mail, Internet and Goldmine.

Higher Education Account Managers must be in alignment with the following values and expected behaviors:

  1. We recognize everyone is a unique individual and respect them for it.
  2. We believe everyone has something to contribute.
  3. We embrace the team concept and expect everyone to pull their own weight.
  4. We foster an honest, open environment.
  5. Desire to take responsibility for your actions and willingness to be held accountable.

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted April 1, 2019
Date Closes May 1, 2019
Requisition 2018-7402
Located In Omaha, NE
SOC Category 00-0000.00