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Call Center Representative - Eagan, MN

Nelnet Eagan, MN

Job Description

  • Call Center Representative - Eagan, MN

    Job Locations US-MN-Eagan
    Posted Date 3 days ago(6/18/2018 9:46 AM)
    Job ID
    # of Openings
    Customer Service/Support


Preferred bilingual skills in English and Spanish

Why Great Lakes, a Nelnet Company?

Students and their families borrow money for college because it is an important investment in their future. Our goal is to help students borrow responsibly, complete their education, and find repayment solutions that work for them. As a Call Center Representative, you will assist borrowers so they can manage and successfully repay their student loans. You will help with student loan questions, repayment, consolidation, payment relief, and more.

Highly competitive wage.  Bilingual (Spanish) individuals can earn an additional $1.00/hour differential.

What are we looking for?

The perfect candidate can talk to anyone over the phone. Our Call Center Representatives are patient and caring and must be able to negotiate and problem solve on a daily basis. Representatives must be able to easily and frequently change from one activity to another while operating a computer keyboard.

When does training start?

  • Three week training class dates anticipated to be: August 6 August 24, 2018.
  • In-class training: 9:30 AM - 6:00 PM, Monday through Friday, for 15 business days.
  • Participation each day is required.

What is the schedule?


After training is complete, the regular full-time schedule begins with a shift of 9:30 a.m. 6:00 p.m. Monday - Friday.


Great Lakes is a company that embraces growth, inside and out. Our employees are given experiences, tools, and support to develop personally while also growing their careers.


Just as we help student loan customers find solutions that work for their lives, we also equip our associates with tools, benefits, and information to enjoy quality of life through health, work-life balance, financial stability, and career growth.


How should you apply for this great job?


If you like to make a difference and want to have a lot of fun along the way, we encourage you to explore opportunities with Great Lakes at careers-greatlakes.icims.com and click on Search.



  1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Update information on accounts in the Loan Servicing and/or Originations systems.
  5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
  6. Contact customers on accounts, including outbound customer contact when appropriate.
  7. Negotiate transactions in accordance with established laws, regulations, and policies.
  8. Serve as a resource person within team as needed, including assisting new associates with training needs.



Associate's degree preferred. 



1 to 3 years customer service experience and/or general office experience preferred.



  1. Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.
  2. Service Excellence
  3. Oral communications
  4. Written communications
  5. Teamwork
  6. Accuracy/Attention to Detail
  7. Working with MS Office
  8. Business Math
  9. Problem Solving
  10. Managing Multiple Priorities

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted March 24, 2019
Date Closes April 23, 2019
Requisition 2018-6560
Located In Eagan, MN
SOC Category 00-0000.00