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Representative I

Nelnet Aurora, CO

Job Description

  • Representative I

    Job Locations US-CO-Aurora
    Posted Date 2 weeks ago(6/18/2018 11:44 AM)
    Job ID
    # of Openings


Respond to customer inquiries regarding general student loan issues & questions.


  1. Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Respond to customer contacts and/or calls by accessing Loan Servicing Resolve issues and complete document transactions.
  5. Update information on accounts in the Loan Servicing.
  6. Utilize imaging systems.
  7. Perform other tasks related to resolving customer needs.
  8. Contact customers on accounts.
  9. Negotiate transactions in accordance with established laws, regulations, and policies.



High school degree or equivalent required.



1 year customer service experience and/or general work experience preferred.



  1. Service Excellence
  2. Flexibility and Adaptability
  3. Oral communications
  4. Written communications
  5. Teamwork
  6. Accuracy/Attention to Detail
  7. Working with MS Office

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted January 21, 2019
Date Closes February 20, 2019
Requisition 2018-6593
Located In Aurora, CO
SOC Category 00-0000.00