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Client Services Specialist I

Nelnet Lincoln, NE

Job Description

  • Client Services Specialist I

    Job Locations US-NE-Lincoln
    Posted Date 2 weeks ago(6/1/2018 9:39 AM)
    Job ID
    # of Openings
    Customer Service/Support


NDS believes that customer service is strategically critical to the future of the sales, marketing and customer retention efforts of our organization.  Therefore, Client Services is positioned as the key, single touch point for many of our clients across multiple product lines, to consolidate support and provide a consistent, efficient solution to their needs.  This role is responsible for receiving incoming Client Services requests, creating new cases based off those requests, and distributing those cases to the appropriate team members.  A desire to interact with clients and provide outstanding customer service is vital.  The position would also serve as a backup for completing certain analyst level performance reports.


The successful candidate will possess the ability to recognize the different types of requests and accurately organize them into appropriate categories.  Functional knowledge of the different types of student loan servicing platforms and software systems will be necessary in this position.


  1. Commit to Performance Based Organization (PBO & Easy to do Business with (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement
  3. Execute timely communication in response to client calls, emails, or faxes. 
  4. Work with Client Services team to maintain goals
  5. Provide backup support for other team members within Client Services
  6. Ability to allocate time efficiently, focusing on ever-shifting priorities
  7. Use of good judgment and attention to detail



Associate degree preferred.



  1. 1 to 3 years of customer service experience and/or general office experience preferred.
  2. Knowledge of the student loan industry loan servicing systems preferred.



  1. Strong oral and written skills
  2. Problem solving skills
  3. Proficient in MS Word, Excel, Access, PowerPoint
  4. Detailed functional knowledge of MS Outlook and Dynamics CRM 4.0

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted December 4, 2018
Date Closes January 3, 2019
Requisition 2018-6520
Located In Lincoln, NE
SOC Category 00-0000.00