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Bilingual Customer Service Advisor to start 09/17 in Omaha

Nelnet Omaha, NE
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Job Description

  • Bilingual Customer Service Advisor to start 09/17 in Omaha

    Job Locations US-NE-Omaha
    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-6899
    # of Openings
    5
    Category
    Customer Service/Support

Overview

 

If you are looking for: 

  • A comfortable, yet professional, work environment
  • Competitive pay
  • Benefits, including medical, dental and vision, as well as, tuition reimbursement, generous ETO, paid holiday's, and much, much more
  • A company that invests in its employees, including their growth within the company, and also invests in our community through various volunteer opportunities

Nelnet is searching for full-time Bilingual Student Loan Advisor's. When borrowers of Federal student loans have questions or concerns, they call in to our Student Loan Advisor's for support. An Advisor's job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Student Loan Advisor's job duties include billing assistance, payment plan inquiries and requests, and account maintenance.

 

Upon successful completion of training, receive an automatic $1.50/hour raise. Want even more?  After successful completion of 90 days of employment receive a $500.00 bonus. Come join our team for these and other great benefits by applying today!!

 

Training class to start September 17th! Training hours will be Monday through Friday 8am-5pm for the first 7 weeks.

 

Shifts available after training:

1. Monday, Tuesday, Thursday and Friday from 9:30 AM to 8:00 PM

      

2. Monday and Tuesday from 9:30 AM to 8:00 PM

    Wednesday and Thursday from 2:00 PM to 8:00 PM 

    Friday from 11:30 AM to 8:00 PM

  

 3. Monday and Tuesday from 9:30 AM to 8:00 PM

     Wednesday and Thursday from 3:30 PM to 9:30 PM

     Friday: 1:00 PM to 9:30 PM

 

Responsibilities

 

  1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Update information on accounts in the Loan Servicing and/or Originations systems.
  5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
  6. Contact customers on accounts, including outbound customer contact when appropriate.
  7. Negotiate transactions in accordance with established laws, regulations, and policies.
  8. Serve as a resource person within team as needed, including assisting new associates with training needs.

Qualifications

EDUCATION:

Associate's degree preferred. 

 

EXPERIENCE:

1 to 3 years customer service experience and/or general office experience preferred.

 

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

  1. Bilingual Skills - Can clearly communicate and read English/Spanish language.
  2. Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.
  3. Service Excellence
  4. Oral communications
  5. Written communications
  6. Teamwork
  7. Accuracy/Attention to Detail
  8. Working with MS Office
  9. Business Math
  10. Problem Solving
  11. Managing Multiple Priorities

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

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Job Details

Date Posted November 17, 2018
Date Closes December 17, 2018
Requisition 2018-6899
Located In Omaha, NE
SOC Category 00-0000.00
Location