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Trainer II - EP Credit Dispute

Nelnet Lincoln, NE
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Job Description

  • Trainer II - EP Credit Dispute

    Job Locations US-NE-Lincoln
    Posted Date 2 weeks ago(7/12/2018 2:28 PM)
    Job ID
    2018-6734
    # of Openings
    1
    Category
    Education/Training

Overview

Train, develop and present programs for positions within department.

Responsibilities

  1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Identify trends and problems.
  4. Plan, organize & implement special training or document projects as required.
  5. Communicate with other trainers throughout Nelnet.
  6. Document and provide training when new policies, procedures or regulations are implemented.
  7. Train new and existing associates and serve as their resource on core processes. Provide one on one training if necessary.
  8. Review and assess employees' progress using learning materials and inform supervisors of progress.
  9. Develop department's member's skills and aiding in the process of career planning.
  10. Maintain documentation of processes, procedures and regulations on intranet.
  11. Serve as liaison to company wide training department.
  12. Work with analysts, supervisors and team leads regarding technical training objectives.
  13. Review and ascertain quality standards on department training and assessment materials.
  14. Schedule and monitor new employee and skills training classes.
  15. Special assignments as assigned.

Qualifications

EDUCATION:

Bachelor's degree preferred. 

 

EXPERIENCE: 

2-5 years general work experience preferred including training or course development experience.

 

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

  1. Service Excellence
  2. Oral communications
  3. Written communications
  4. Working with MS Office
  5. Managing Multiple Priorities
  6. Decision Making and Critical Thinking
  7. Presentations
  8. Facilitation
  9. Training/Development

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

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Job Details

Date Posted November 13, 2018
Date Closes December 13, 2018
Requisition 2018-6734
Located In Lincoln, NE
SOC Category 00-0000.00
Location