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Skip Tracing Specialist

Nelnet Lincoln, NE

Job Description

  • Skip Tracing Specialist

    Job Locations US-NE-Lincoln
    Posted Date 3 days ago(7/9/2018 12:40 PM)
    Job ID
    # of Openings


Perform analytical skip-tracing functions via internet, telephone and email with a focus to locate borrowers and resolve delinquent accounts.


This position requires work in support of the Company's contract with the United States Department of Education (œED).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. 


  1. Contact borrowers via telephone, mail, and email to locate and establish payment arrangements to rectify outstanding delinquencies on accounts
  2. Contact third parties via telephone, mail to locate borrower demographics.
  3. Actively perform skip-tracing activities through various sources/tools in order to locate borrowers
  4. Update demographic and other additional information on borrower accounts via the servicing system
  5. Determine the most appropriate plan of action to resolve past due accounts. Strong negotiation will be used to establish borrower payment plans
  6. Provide pertinent account information and history information in order to educate the borrowers of the issue at hand
  7. Perform additional collection activities related to collections documents and reports\
  8. Take inbound calls from borrower
  9. Work within Corporate standards subject to quality and quantity.
  10. Other duties as assigned



High school diploma or equivalent required.



2 year customer service, collection and general work experience preferred.



  1. Customer Service Orientation
  2. Listening/Reading Comprehension
  3. Strong Communication Skills
  4. Intermediate Math
  5. Ability to work under critical time constraints
  6. Analytical skills
  7. Flexibility/ Adaptability
  8. Teamwork
  9. Accuracy/Attention to detail
  10. PC skills
  11. 10-key proficient.

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted November 10, 2018
Date Closes December 10, 2018
Requisition 2018-6696
Located In Lincoln, NE
SOC Category 00-0000.00