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Skip Tracing Clerk

Nelnet Lincoln, NE
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Job Description

  • Skip Tracing Clerk

    Job Locations US-NE-Lincoln
    Posted Date 2 days ago(7/10/2018 6:21 PM)
    Job ID
    2018-6695
    # of Openings
    3
    Category
    Other

Overview

Provide administrative support for the department through general office clerical and typing duties. Assist in skip-tracing functions via internet, telephone and email with a focus to locate borrowers.

 

This position requires work in support of the Company's contract with the United States Department of Education (œED).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. 

 

Responsibilities

  1. Work within Corporate standards subject to quality and quantity.
  2. Update demographic and other additional information for the borrower
  3. Actively perform skip-tracing activities through various sources/tools in order to locate the borrower.
  4. Make and take Reference calls in order to locate the borrower.
  5. Take inbound calls from borrowers
  6. Identify multiple types of documents
  7. Sort & route various documents
  8. Complete data entry
  9. Other duties as assigned

Qualifications

EDUCATION:

High school diploma or equivalent required.

 

EXPERIENCE:

Up to 6 months experience in a similar role.

 

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

  1. Customer service orientation
  2. Listening comprehension
  3. Business Math
  4. Flexibility and Adaptability
  5. Ability to work under critical time constraints
  6. Written communications
  7. Teamwork
  8. Accuracy/Attention to Detail
  9. Managing Multiple Priorities
  10. PC Skills
  11. 10-key proficient

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

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Job Details

Date Posted October 11, 2018
Date Closes November 10, 2018
Requisition 2018-6695
Located In Lincoln, NE
SOC Category 00-0000.00
Location