The Data Conversion Specialist works with active clients, providing support for the conversion for client data from their prior systems in preparation for migration to RenWeb products. This position works in conjunction with a variety of departments throughout Operations, including Implementation, Sales, and Support to provide outstanding service to client schools.
Collect and manipulate client data from third-party systems in preparation for conversion to RenWeb systems.
Trouble-shoot complex problems with client data prior to import.
Proactively resolve issues by identifying potential problems and implementing solutions and prevention methods.
Perform issue intake via phone, email, and IM.
Collaborate with clients and all other teams involved in regular activities.
Multi-task and resolve complex problems.
Communicate when additional resources are needed to handle support workload.
Bachelor’s Degree in related field preferred. Equivalent experience considered.
2+ years of experience in a technical environment.
2+ years of technical experience with data applications.
Extensive experience in examining, investigating and solving dynamic problems.
SQL background a plus.
COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
Ability to resolve complex problems.
Ability to work well under pressure and in stressful situations.
Excellent prioritization and time management.
Ability to work independently, listen, comprehend and communicate on the fly.
Strong record in collaborating with other teams, showing initiative and dependability.
Ability to remain productive under conditions where interruptions are prevalent.
Demonstrated ability to build and maintain strong relationships with customers while providing excellent customer support.
Exceptional oral and written communication skills.
Demonstrated proficiency with Excel and Access
Ability to think “out-of-the-box” and develop creative solutions.
Familiarity with SQL and T-SQL commands.
Excellent troubleshooting skills.
Strong organization and multi-tasking skills.
Comfortable interacting with other teams and departments.
Flexibility to cover extended hours on a rotating basis.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.