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Part-time CPC Manual Operator to begin December 11th

Nelnet Lincoln, NE

Job Description

Complete manual dials to delinquent federal student loan borrowers, update information,
request Cell Phone Consent and transfer calls to an account specialist.

Shift: M-Fri 4pm-8pm

1. Ensure integrity of data and information.

2. Update information on accounts in the Loan Servicing system.

3. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.

4. Contact customers on accounts, including outbound customer contact.

5. Serve as a resource person within team as needed, including assisting new associates with training needs.


High School diploma or equivalent required.


6 months to 1 year customer service and general work experience preferred.

Competencies - Skills/Knowledge/Abilities:

1. Servie Excellence

2. Flexibility and Adaptability

3. Oral and written communication skills

4. Teamwork

5. Accuracy/Attention to Detail

6. Managing Multiple Priorities

7. Working with MS Office

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.

Apply Here


Job Details

Date Posted December 4, 2017
Date Closes December 21, 2017
Located In Lincoln, NE
Job Type Full-time Employee
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68501

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