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Customer Service Rep - Inbound Call Center

Tighton Tools and Fasteners Omaha, NE

Job Description


Responsibilities include receiving frequent inbound calls and assisting customers in processing orders, tracking shipments and/or completing returns.  Utilize computer skills to navigate the internet, cross-reference multiple program screens and communicate via email.  Successful Candidate must be dependable, possess the ability to work in a team environment, and demonstrate professional maturity.

Requirements Include:

Ability to communicate effectively with customers using proper grammar and good enunciation.

Miminum 1+ year Inbound, Outbound or Call Center CSR experience.

Requires superior customer service skills 

Strong computer skills to include, internet navigation, cross-referencing multiple program screens and email communications.

Ability to gain a thorough working knowledge of all existing and future products (tools).

Ability to operate a telephone system in a call center environment and basic office machines.

Ability to multi-task in a fast-paced environment.

Type at least 35 wpm with accuracy.

Ability to sit for long periods of time.

Minimum of a High School Diploma or equivalent, some college coursework helpful.


Preferred experience:

Knowledge of various power tools and accessories

Experience with a computer inventory system such as Eclipse

Spanish-English bilingual verbal and written communication skills a plus!


Job Details

Date Posted September 8, 2017
Date Closes October 8, 2017
Address 7820 L Street
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Positions Available 1
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68127
Address 7820 L Street
City, State and Zip Omaha, NE 68127
Phone 402-331-5550
FAX 402-408-2794

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Discounts on Employer Merchandise & Services
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Positive Attitude
  • Strong Work Ethic
  • Motor Vehicle and Parts Sales
  • Customer Service / Troubleshooting
  • Hardware Sales
  • Sales - Support
  • Telephone Sales

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Medical
  • And More ...