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Match Support Specialist

Big Brothers Big Sisters Omaha, NE
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Job Description

This position requires a Bachelor's Degree. 

Essential to the BBBS brand, the primary function of this position is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. Performance Measures: The successful incumbent will produce positive outcomes in the following areas: match closure rate, match retention rate, average match length, volunteer rematch rate, and customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide effective written and oral communication with all parties of a match to assess the satisfaction with the match. Assess the safety of the Little through conversation with the Big, inquiring about the activities being performed, where the match is meeting, and whether appropriate boundaries are being held/respected. Travel to Littles’ homes to introduce volunteers to children/parents and begin relationship development. Manage database of Bigs and Littles to maintain accurate records for each match, including communication and dates of contact. Provide open communication, advice, information on the structure of a match and realistic expectations of the match to prevent premature termination of match. Promote individual and group match activities by offering suggestions or any discounts/tickets that BBBS may acquire. Collaborate with other match support specialists to sustain match relationships, meeting needs of matches, etc., and communicate progress made or difficulties with matches to the supervisor. Identify current/possible problems, address and resolve as early as possible. Develop interventions for matches that may require individual training needs and support and/or in-person meetings. In the result of a match termination, evaluate reasons for match closure in order to assess re-match potential. Assess the Little’s academic, socio-emotional and behavioral outcomes as well as evaluate the overall quality of matches via the organization’s surveys. Attend, and help promote, agency match activities as specified. Participate in trainings and/or continuing education on relevant material for professional development. Support, and collaborate with, other departments, including fundraising and recruitment, to accomplish organization goals. EDUCATION & RELATED WORK EXPERIENCE Education Level: Minimum Bachelors degree in social services, human services, social work, family science, psychology, or related field preferred. Years of Related Work Experience : Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics. Must have car, valid driver’s license, and meet state required automobile insurance minimums.

Job Details

Date Posted December 7, 2017
Date Closes January 6, 2018
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week; Flexible work hours to meet customer needs, including some evenings and weekends. When home visitation is indicated, must travel to communities and neighborhoods in service area.
Positions Available 1
SOC Category 21-1021.00 Child, Family, and School Social Workers
Zipcode 68154
Name Director of Operations
Address 10831 Old Mill Road, Suite #400
City, State and Zip Omaha NE 68154
Phone 402-330-2449
FAX 402-330-2492

This job offers the following benefits

  • SIMPLE IRA Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement

This job requires the following skills

  • Customer Service
  • Written English
  • Microsoft - Excel
  • Microsoft - Outlook
  • Microsoft - Word
  • Computer Usage
  • Excellent Communications
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic
  • Typing
At a Glance
Enjoy these benefits
  • SIMPLE IRA Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • And More ...
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