SALARY
$24.43 - $31.71 Hourly
LOCATION
NE 68046, NE
JOB TYPE
Full-Time
JOB NUMBER
1175
DEPARTMENT
Veterans Services
OPENING DATE
08/26/2024
CLOSING DATE
9/9/2024 11:59 PM Central
GENERAL PURPOSE
Must be a Veteran. Under the general supervision of the Veterans Service Officer (VSO) or designee, the incumbent accurately performs a variety of skilled secretarial, clerical, and administrative functions while supporting the Veterans Service Office in meeting is operational goals, requiring moderate responsibility and independent judgment. Work is primarily sedentary with periods of standing, lifting, retrieving mail or assisting clients (See physical demand below for further guidance).
ESSENTIAL FUNCTIONS
Promote a positive image of the Veterans Service Office by proactively serving and assisting clients and other visitors at all times.
Perform a variety of administrative tasks such as, but not limited to greeting clients, scheduling/coordinating appointments, answering phones, receiving the public and providing client assistance.
Ability to manage multiple tasks and meet deadlines.
Accurately enter client data and records into, monitor, and maintain the Veterans’ database.
Develop, compose, type, review, and edit a variety of correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness.
Communicate effectively (both oral & written) to convey the required processes and procedures used for determining the needs of Veterans and their family members.
Verify information provided by applicants (e.g., employment, income, marital status, dependents, housing, etc.) by conducting written and telephone verification.
Process completed applications, forms, reports and documents accurately and in a timely manner for submission to the designated authority.
Organize, scan, and maintain filing systems, control records and indexes using moderate independent judgment.
Maintain inventory and order supplies as needed, obtaining appropriate approvals.
Receive, record, scan and distribute incoming mail, process outgoing mail.
Establish and maintain effective working relationships with clients, supervisors, County employees, coworkers, Elected Officials, attorneys, vendors, other agencies, and the general public.
Serve as a source of information and referral to individuals, both in person and by telephone concerning Veterans= services. Maintains a working knowledge of companion programs to Veterans= services (e.g., Social Security, Medicare, Medicaid, DHHS, and other programs) to provide contact information to clients.
Request required documents for veterans and dependents to establish eligibility for Veterans= services (e.g. DD Form 214, birth records, marriage records, and other applicable documents).
Assist the applicants with application(s) to county, state and federal repositories to obtain replacement documents as necessary.
Determine eligibility and issue flag holders to Sarpy County Veterans.
Maintain legal knowledge of federal and state regulations, statutes, etc. pertaining to Veterans’ Services to ensure accuracy of disseminated information.
Assist Department Head with maintaining the office’s annual budget, county veteran’s aid fund, and financial management system (e.g. MUNIS accounting system, and other accounting/spreadsheet software and systems).
Process invoices, purchase orders, and vouchers for Director’s approval and submit for payment in a timely manner; keep VSO apprised of budget funding.
Update and manage departmental website.
May be asked to occasionally provide backup coverage to meet client needs by performing the duties of a Veterans Service Officer, including but not limited to:
Furnishing information to clients concerning benefits including but not limited to: economic aid, disability compensation, pension, home loans, insurance, health care, education benefits, and other possible benefits;
Preparing various applications (e.g. compensation, pension, home loans, education and training, medical treatment, etc.) based on entitlements of applicant;
Assisting in filing appeals or other actions for denied claims or applications;
Conducting initial in-take interviews, both in person and by telephone, with veterans and/or their spouses, widows/widowers, and dependents to obtain information necessary to determine qualifications and eligibility for federal, state, county benefits and assistance; and
Maintaining a current knowledge of federal and state regulations as well as statutes affecting Veteran’s services and programs.
Peripheral Duties
Respond to questions from the public, and refer to appropriate department as needed.
Assist in the preparation and presentation of information regarding Veterans Service to organizations and businesses as needed.
May be asked to professionally represent the Veterans Service Office at community events and engage positively with Veterans and their families.
Attend required training as directed.
Perform other duties as assigned.
Special Requirements
Commissioned as a Notary Public or eligible to become commissioned in the State of Nebraska preferred but not mandatory.
Necessary Knowledge, Skills and Abilities
Working knowledge of and ability to use computers, databases, and Microsoft Office software.
Working knowledge of current office practices and procedures.
Knowledge of and the ability to understand, interpret, explain, and apply policies and procedures applicable to performing job duties.
Knowledge of proper English usage, including spelling, grammar and punctuation.
Some knowledge of basic accounting / bookkeeping principles.
Skill in executing effective customer service practices.
Skill in interpersonal communications.
Effective planning, and organizational skills.
Ability to effectively meet and deal with a diverse public.
Ability to exercise discretion and independent judgment.
Ability to make sound decisions.
Ability to work independently and in a team.
Ability to manage and maintain confidential and sensitive information.
Ability to prioritize and complete projects within deadlines.
Ability to perform tasks with attention to detail and a high degree of accuracy.
Ability to work under pressure and/or frequent interruptions.
Ability to navigate stressful situations while maintaining composure.
Ability to understand and follow exacting verbal and written instructions.
Ability to use and understand principles of electronic management.
Ability to communicate effectively, in English, both verbally and in writing.
Ability to operate standard office equipment including, but not limited to, multi-line phone, computer, word processing and specialized database software, typewriter, printer, 10-key calculator, scanner, copier, fax, and any other tools and equipment necessary to perform essential functions
MINIMUM REQUIRED QUALIFICATIONS
Education and Experience
Must be a Veteran.
High school graduate or GED equivalent required; specialized course work in general office practices preferred.
Three (3) years of bona fide work experience in a secretarial, clerical or administrative position required; experience with processing federal/state benefits preferred.
One (1) year work experience in a face-to-face customer service position with the general public required.
Ability to type 30-40 net words per minute (nwpm).
PHYSICAL DEMANDS AND WORK CONDITIONS
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (i.e. communicate / exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls). The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, climb, kneel (i.e. position self), and reach.
The employee must occasionally lift and/or move up to 50 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges, include close and color vision as well as the ability to adjust focus. Communication abilities include the ability to talk (i.e. verbal exchange / exchange information) and hear (i.e. exchange information accurately) within normal ranges. Incumbent must be able to exert sustained concentration for several hours at a time.
Work is generally performed indoors in an office setting. Work may be fast-paced when dealing with multiple clients, priorities, and time constraints. Noise levels are usually quiet and occasionally moderate.
DISCLAIMER
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
* Required Question
Provided by company| Date Posted | August 30, 2024 |
|---|---|
| Date Closes | September 13, 2024 |
| Located In | Papillion, NE |
| Job Type | Full-time Employee |
| Compensation | Salary, Varies |
| Shift | Custom |
| SOC Category | 43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive |
| Zipcode | 68046 |
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