SARPY COUNTY invites applications for the position of:
Application Support Specialist
$27.22 - $35.34 Hourly
OPENING DATE: 06/10/21
CLOSING DATE: 06/24/21 11:59 PM
IMPORTANT INFORMATION - PLEASE READ
A. Click HERE for Labor Law Posters~ B. Please be advised that if you advance in the application process, Sarpy County's Employment Policy requires that you submit to multiple background checks, including but not limited to a criminal history records check. Having a criminal history will not necessarily bar you from employment with Sarpy County as individual circumstances will be considered. C. Sarpy County is a Drug-Free Workplace / Equal Opportunity Employer D. Sarpy County participates in E-Verify. E. Positions are subject to Veterans' Preference (not applicable to internal promotions and transfers) F. The employment application is required and is the only source of information used to determine if you meet the minimum requirements of the job. The application form must be completed in its entirety. Your application form will be rejected if it is not complete. You have the option to attach a resume, although it will not be considered as part of your application. G. NOTE: meeting the minimum requirements does not guarantee further consideration for the position for which you applied. H. Please be complete. You will not be allowed to change your application after you have applied for a position. ~~QUALIFIED ELIGIBLE SARPY COUNTY EMPLOYEES WILL RECEIVE PREFERENCE ~~
Under general direction of the applicable division manager or designee(s), performs a variety of skilled and technical work associated with application support requiring moderate responsibility and independent judgment. Position is responsible for providing support for applications and systems that support critical County business functions and may either be custom developed or a packaged solution.
May supervise and provide technical direction to subordinate staff.
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
Establish and maintain effective working relationships with vendors, clients, end users, supervisors, managers, County employees, elected officials, attorneys, law enforcement, judges, other agencies, and the general public.
Interact with users and management to define and document requirements for application software.
Analyze office processes, perform research and make application recommendations.
Recommend office policy or process changes for efficient use of applications.
Maintain a professional level of knowledge of various offices policies concerning use of software.
Assist with collecting and submitting enhancement requests to software vendors for future releases.
Install, update, upgrade, troubleshoot, and maintain public safety software systems including but not limited to: Computer Aided Dispatch (CAD), Law Records Management System (LRMS), Mobile Data Computer (MDC), and Fire Records Management Systems (FRMS) / Electronic Patient Care Reporting (ePCR).
Install and repair public safety hardware systems, including but not limited to those which may be installed within public safety vehicles.
Customize packaged application solutions to meet business needs.
Develop and maintain test scripts and conduct testing of new and/or modified applications prior to implementation.
Maintain record of all activities associated with new and/or modified applications.
Assist in the evaluation of third-party software applications.
Work as translator between end-user and development staff and/or third-party application support.
Collaborate with development staff in the maintenance and development of programs and applications.
Perform quality assurance on applications and deliverables prior to implementation or distribution to end-users.
Learn business applications and provide end-user tutoring, training, and support.
Research new products and maintain current knowledge of software products.
Perform Technical Support Specialist (Help Desk) duties as needed.
Report to work with regular, predictable, and consistent attendance.
Serve as a member of various committees as assigned.
Perform other duties as directed and assigned.
MINIMUM QUALIFICATIONS Education and Experience
Bachelor's degree from an accredited college or university in computer programming, computer science, or closely related field required
Three (3) years of work experience in an application support or technical support position required *Approved work experience beyond that required which provides equivalent knowledge, skills, and abilities may be considered and substituted for the stated education. Special Requirements
Must have and maintain throughout employment a valid Driver's License, as well as meet eligibility requirements of "acceptable driver standards" as defined by the County.
Must have ability to obtain and maintain a conditional certificate of the National Law Enforcement Telecommunications System (NLETS).
Must successfully pass extensive background checks, including but not limited to criminal history records check.
Position will report to the Public Safety IT Manager on a rotating basis and during such times, will be in on-call rotation for after-hours issues and must be able to arrive at the Courthouse within 45 minutes of receiving a call. Necessary Knowledge, Skills and Abilities
Extensive knowledge of computer applications and platforms
Considerable knowledge of applicable data privacy practices and laws
Working knowledge of office automation and computerization
Knowledge of and ability to apply Information Security principles within an enterprise environment
Expert level of Microsoft Office applications
Working knowledge of local area networks (LAN)
Effective planning and organizational skills
Well-developed communication skills
Demonstrative skill in coaching, developing, and training of end-users
Ability to develop and implement training presentations
Ability to meet project deadlines
Display a strong ambition in gaining skills and knowledge that benefit the County
Ability to communicate concepts and ideas effectively through a variety of means
Ability to work under pressure and/or frequent interruptions
Ability to navigate stressful situations while maintaining composure
Ability to manage and maintain confidential and sensitive information
Ability to analyze specific data elements and draw logical conclusions
Ability to prioritize and complete projects within deadlines
Ability to perform tasks with attention to detail and a high degree of accuracy
Ability to understand and follow exacting verbal and written instructions
Ability to prioritize work and carry out assigned projects to completion
Ability to communicate effectively, in English, both verbally and in writing
Ability to operate equipment including, but not limited to, multiline phone, computer, printer, scanner, copier, laptop/notebook, tablets, smart-phone, and fax
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit/remain stationary, talk, and hear (i.e. communicate / exchange information), and operate/manipulate equipment (e.g. use hands to finger, handle, or feel objects, tools, or controls), reach, and change position. The employee is occasionally required to walk/move about, stand (i.e. remain upright), stoop, bend, kneel, crawl, climb stairs (i.e. position self). The employee must occasionally lift, maneuver, and/or move up to 25 pounds.
Required sensory abilities include vision and hearing. Visual abilities, correctable to normal ranges include close, distance, and color vision as well as depth perception and the ability to adjust focus. Communication abilities include the ability to talk (verbal exchange) and hear within normal ranges.
Work is typically performed indoors in an office setting. Due to the nature of the position, duties may involve occasional exposure to moving parts and outside environment. Work hours may include evenings, weekends, call-ins, holidays, and on-call assignments. Work may be fast-paced when dealing with multiple priorities and time constraints. The noise level is typically moderate.
Formal application, rating of education and experience, interview, reference checks, successful completion of a national criminal background check, successful completion of a pre-employment drug screen, and other job related tests or checks as may be required.
The job description is current as of the date signed. Any omission of specific statements does not exclude them from the position if they are similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.