Back to Search New Search

Inceptia Bilingual (English/Spanish) Call Center Counselor

FES Lincoln, NE

Job Description

Searching for a great work environment in a company where you can make a difference?

Inceptia, a division of the National Student Loan Program (NSLP) currently has an exciting career opportunity to impact the financial lives – help student loan borrowers get back on track and improve their financial situation.  We are looking for individuals who possess excellent phone skills, have the ability to listen closely and are proven problem-solvers.   Full Time & Part Time opportunities with flexible schedules are available for Bilingual Default Prevention Representatives in our Contact Center in downtown Lincoln, NE.  Join a great company and be a part of something special, with amazing company benefits and opportunity for advancement.

Inceptia/NSLP - A 25-year history of providing guidance, solutions and support.

Inceptia helps schools, students and borrowers by providing financial education to our youth, working with schools toward the goal of 100 percent repayment by borrowers and focusing on addressing schools’ need for better financial aid management and financial education services. Inceptia provides tools and resources to help schools and their students—not just borrowers—become financially responsible adults.

Inceptia’s mission is very simple: to support schools as they arm students with the knowledge needed to become financially responsible adults. Moving boldly into the future without accumulating the burden of debt and default.

Bilingual (English/Spanish) Call Center Counselor
Min. Starting Salary: $11 to $13.50 per Hour DOE
Positions Available:  P/T & F/T
Application Deadline: Open Until Filled

Purpose/Summary: This position is responsible for providing counseling, information, and assistance to borrowers in accordance with federal requirements. Inform borrowers of their rights and responsibilities under the Direct and FFEL Loan Programs. Assist in educating borrowers to resolve current issues and preventing future problems based on the borrower’s individual need.

The Bilingual Call Center Counselor cannot have defaulted on Student Loans in the last 7 years.  Candidates may be subject to credit checks when appropriate. 

Responsibilities/Essential Functions:

  • Using persuasive speaking techniques, superb customer service skills, and call control techniques, counsel student borrowers on methods to avoid default and successfully resolve delinquency.
  • Contacts delinquent borrowers to confirm ability to make payments without difficulty. Suggest alternatives as necessary such as, deferments, forbearance, or a different repayment plan & negotiate terms for repayment of debts within the limits of the law, regulations, policies, and procedures governing the collection of delinquent or defaulted accounts.
  • Consistently meets Department goals and deadlines.


High School Diploma or GED equivalent


  • Bilingual proficiency (English/Spanish)
  • Contact center/customer service experience
  • Basic PC skills
  • Strong analytical and problem solving


  • Knowledge of the student loan process preferred
  • Sales/Collection Experience Helpful
  • Two years post-secondary education

HOURS: Various schedules with flexible hours available Monday thru Saturday (F/T & P/T).

Permanent positions are contingent on successful completion of company provided training, assessment and background investigation.

For more information regarding Inceptia and NSLP please visit our websites at:

Click HERE to apply today!

FES and Inceptia take affirmative action to insure that applicants with job related qualifications are employed and employees are treated when employed without regard to their race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, intellectual disability, mental disability or physical disability. 

Equal Opportunity Employer 

Job Details

Date Posted October 2, 2017
Date Closes November 1, 2017
Address 1300 O Street
Located In Lincoln, NE
Department Call Center
Function Call Center
Job Type Full-time Employee
Mon: 4 pm to 12 am
Tue: 4 pm to 12 am
Wed: 4 pm to 12 am
Thu: 4 pm to 12 am
Fri: 4 pm to 12 am
Hours Flexible part-time hours
Start Date Immediately
Desired Secondary Language Skill Spanish
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68508
Name Human Resources
Address 1300 O St.
City, State and Zip Lincoln, NE 68508
FAX 402-479-6760

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Employee Referral Program
  • Flexible Hours
  • Holiday Party
  • Massage Therapy
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Call Center Expertise
  • Clerical
  • Customer Service
  • Ability to Work Under Pressure
  • Accepts and Learns From Criticism
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Work Ethic
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • And More ...