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Inceptia Call Center Counselor - Full Time

FES Lincoln, NE

Job Description

Searching for a great work environment in a company where you can make a difference? Exciting career opportunity with great company benefits for individuals who possess excellent phone skills, have the ability to listen closely and are proven problem-solvers. National Student Loan Program is seeking Call Center Representatives to be a part of something special.

Purpose/Summary: This position is responsible for handling inbound/outbound calls. The Call Center Representative is responsible for contacting delinquent customers, counseling them on their account status, options and default consequences.

The Call Center Counselor cannot have defaulted on Student Loans in the last 7 years.  Candidates may be subject to credit checks when appropriate.

Responsibilities/Essential Functions:

  • Using persuasive speaking techniques, superb customer service skills, and call control techniques, counsel student borrowers on methods to avoid default and successfully resolve delinquency.
  • Contacts delinquent borrowers to confirm ability to make payments without difficulty. If a problem should develop with future payments then suggest alternatives such as, deferments, forbearance, or a different repayment plan & negotiate terms for repayment of debts within the limits of the law, regulations, policies, and procedures governing the collection of delinquent or defaulted accounts.
  • Provide borrowers with default prevention counseling through outbound calling while following policy and procedures.
  • Consistently meets Department goals and deadlines.


High School Diploma or GED equivalent


  • Ability to speak Spanish helpful
  • Call center/customer service experience
  • Basic PC skills
  • Strong analytical and problem solving


  • Knowledge of the student loan process preferred
  • Sales Experience Helpful
  • Two years post-secondary education

HOURS: Various schedules Monday thru Saturday (F/T & P/T).

Permanent positions are contingent on successful completion of company provided training, assessment and background investigation.

Equal Opportunity Employer

Job Details

Date Posted August 10, 2017
Date Closes September 9, 2017
Address 1300 O Street
Located In Lincoln, NE
Job Type Full-time Employee
Tue: 11 am to 8 pm
Wed: 11 am to 8 pm
Thu: 11 am to 8 pm
Fri: 11 am to 8 pm
Sat: 8 am to 4:30 pm
Hours 40 hours per week
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68501
Name Human Resources
Address 1300 O St.
City, State and Zip Lincoln, NE. 68508
FAX 402-479-6760

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Donation Matching Program
  • Fitness Classes
  • Holiday Party
  • Massage Therapy
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Unpaid Leaves of Absence

This job requires the following skills

  • Ability to Work Under Pressure
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Strong Work Ethic

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • And More ...