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Customer Service/Order Processing Associate

Cornerstone Staffing, Inc. Omaha, NE

Job Description

My client is seeking an experienced customer service and order processing associate to join their team for a temp to hire opportunity.  Will process mainly outgoing orders to be shipped to customers all across the country.  Strong communication skills along with strong/accurate typing and data entry skills are required. Must possess strong attention to detail, be punctual and have accountability.  Someone who is willing to learn and grow is a must.  Position will be working in a fast-paced team setting as well working on daily individual tasks.  Proficiency with Word, Excel, Outlook, PPT is necessary.  Company offers a fun working atmosphere with the ability to grow.

Customer Service/Order Processing Associate


  • Process inbound and outbound customer’ orders in an accurate and timely manner
  • Ensure all information provide by customer is accurate before processing orders
  • Answering incoming calls
  • Provide updates regarding status of orders
  • Research and resolve any problems related to orders or issues brought up by customers
  • Provide feedback to the management regarding service failures or customer concerns
  • Enter bills of lading, orders and pick tickets into the Warehouse Management System (WMS)
  • Compare data with source documents, or re-enter data in verification format to detect errors
  • Identify and correct errors in the WMS
  • Performs program support tasks such as organizing forms, making photocopies and filing paperwork.
  • Prepare reports for both internal and external customers
  • Word processing and/or data entry into spreadsheets as required


  • Typing ability (word processor/computer skills).
  • Knowledge of office software packages like Word, Excel, PowerPoint, etc.
  • Ability to interact positively with the both internal and external customers
  • Math skills (add, subtract, multiply and divide).

Only individuals matching the requirements will be considered for this role.

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