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New Openings, Apply Now! Account Delinquency/Collections Specialist

Cornerstone Staffing, Inc. Omaha, NE

Job Description

Our client offers a stable and fun working environment with performance-based growth opportunities along with an outstanding benefits package.

****Must pass criminal background AND Credit Check. Cannot have any items in collections, however, medical collections are overlooked****


M, W, F 8:00am to 5:00pm, Tues & Thurs 11:30am to 8:00pm & every other Saturday from 8:00am to noon.

Account Delinquency/Collections Specialist

Primary function is to collect debts owed by members by contacting and counseling about their delinquent accounts, maintaining related written records and complying with all related policies, procedures and regulations.


  • Review delinquent accounts to determine actions to be taken and initiates appropriate follow-up activity, maintaining on-line chronological records of all facts, information developed and actions taken.
  • Determine reason for delinquency and establishes an equitable payment arrangement enlisting the cooperation of the member, tracking member’s compliance to revised payment schedule.
  • Counsel and assist members in the reduction and elimination of delinquent loan accounts.
  • Provide in-depth productive and remedial financial counseling as needed.
  • Analyze information in the member's record, decides what action will be taken and selects a method for effecting that action.
  • Contact third parties such as relatives of the delinquent member, employers, personnel officers, creditors, or credit bureaus for the purpose of determining whereabouts of the member. Perform skip tracing activities as necessary.
  • Prepare extension agreements and legal documents for refinancing of delinquent loans after receiving appropriate approval.
  • Take appropriate action to repossess vehicles with authorization of Unit Supervisor, following proper notification procedures.
  • Maintain records of all daily activities and reports to the Unit Supervisor.
  • Process writs of attachments on members’ funds of deposit.


  • 1-2 years of collections experience preferred from a financial institution, retail, municipality, etc.
  • Will consider individuals with strong inbound & outbound customer service experience who are eager to learn and grow within the company


Job Details

Date Posted April 23, 2018
Date Closes June 7, 2018
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 43-3011.00 Bill and Account Collectors
Zipcode 00000
Name Corey Christenson
Address 11850 Nicholas St. Suite 215
City, State and Zip Omaha, NE 68154
Phone (402) 896-9191 x110
FAX (402) 614-1374

This job requires the following skills

  • Accounts Receivables
  • Bank Teller
  • Bankruptcies
  • Compliance
  • Consumer Debt Counseling
  • Customer Service
  • Delinquent Account Collections
  • Financial Counseling
  • Retail Banking
  • Finance / Insurance / Banking - Other Software
  • Outbound Sales

Course(s) relevant to the skills listed for this position