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Customer Experience Measurement Omaha NE

TPG TeleManagement Inc. Omaha, NE

Job Description

Customer Experience Measurement-Omaha, NE

Position Summary

As the primary customer experience diagnostic for our Fortune 500 client base, our measurement delivers insight and root cause direction to drive change in customer interactions across all customer lifecycle touch points (acquisition, care, retention, engagement).The  Analyst role is designed to create a key understanding of our measurement business, supporting our growth as well as individual professional growth. Partnering with leaders within TPG, you will develop business expertise and gain leadership experience. 

TPG is not a call center, nor does this position require being on the phones or sales.

Essential Functions

  • Utilize voice, chat and email media, observe and accurately evaluate interactions between clients and customers Assess phone, chat or email Customer Experience and provide quality feedback to internal customers and team members.
  • Meet both individual and team revenue and sampling goals each month
  • Be receptive to coaching and professional development
  • Utilize reports and team guidance to identify customer experience opportunities
  • Participate in all scheduled development activities including calibrations, feedback sessions, training, special projects, etc.
  • Participate in mentorship program for professional development
  • Remain current on client knowledge to support Customer Experience program development

 Knowledge and Skills

  • Excellent written communication skills, with great attention to detail
  • Critical thinking skills and intellectual curiosity
  • Personal accountability
  • Basic Excel knowledge
  • Ability to work independently, establish priorities and meet deadlines
  • A strong work ethic that will enable the delivery of revenue each month

Preferred Qualifications

  •  Experience in a Customer Experience, CRM, quality management, product delivery, consulting or research environment
  • Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Office Suite


TPG TeleManagement Inc. is an Equal Opportunity Employer and committed to fair treatment of all individuals, both applicants and employees, based on job-related qualifications and without regard to race, color, religion, national origin, sex, sexual orientation, age, and status as an individual with a disability or protected veteran.

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Job Details

Date Posted July 22, 2020
Date Closes August 27, 2020
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Hours 40 hours per week
Start Date 2020-08-17
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68164
Name TPG Recruiting
Address 2909 N 118th Street
City, State and Zip Omaha, NE 68164
Phone (402) 502-6251
FAX 308-870-7246

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Emergency Travel Assistance
  • Paid Holidays
  • Paid Vacations
  • Unpaid Leaves of Absence
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...