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Customer Experience Expert Omaha NE

TPG TeleManagement Inc. Omaha, NE

Job Description

Customer Experience Expert Omaha NE

Position Summary

As the primary customer experience diagnostic for our Fortune 500 client base, our measurement delivers insight and root cause direction to drive change in customer interactions across all customer lifecycle touch points (acquisition, care, retention, engagement).The  Analyst role is designed to create a key understanding of our measurement business, supporting our growth as well as individual professional growth. Partnering with leaders within TPG, you will develop business expertise and gain leadership experience. 

We encourage our team to seek greater understanding of the big picture and explore opportunities within the organization. We provide mentorship paths to align passions, interests and talent with your career ambitions. 

TPG is not a call center, nor does this position require being on the phones or sales.

Essential Functions

  • Utilize voice, chat and email media, observe and accurately evaluate interactions between clients and customers
  • Be receptive to coaching and professional development
  • Provide client related support to contribute to the strategy for your client
  • Meet both individual and team revenue and sampling goals each month
  • Ability to self-diagnose work to ensure accurate and consistent scoring
  • Participate in all scheduled development activities including calibrations, feedback sessions, training, special projects, etc.
  • Foster professional development through mentorship
  • Actively utilize TPG’s software suite to create a proficiency in the products that we market
  • Understand and remain current on knowledge of client’s Program Mission and TPG lifecycle experience
  • Understand TPG’s product offering and how to apply them

 Knowledge and Skills

  • Excellent written communication skills, with great attention to detail
  • Critical thinking skills and intellectual curiosity
  • Personal accountability
  • Ability to work independently, establish priorities and meet deadlines
  • A strong work ethic that will enable the delivery of revenue each month
  • Proficiency in or knowledge of using a variety of computer software applications, especially Microsoft Office Suite
  • High level of interpersonal skills to handle sensitive and confidential situations and documentation
  • Presentation and verbal communication skills

Preferred Qualifications

  • Associate degree, Bachelors degree or technical school coursework preferred
  • Three years of industry related experience in a Customer Experience, CRM, quality management, product delivery, consulting or research environment


The Analyst has no direct reports

Physical Requirements

  • Sitting and standing for long periods may be necessary
  • Move around the office, use of hands for typing
  • Ability to hear and see, read from computer monitor
  • Ability to travel if required (limited)

TPG TeleManagement Inc. is an Equal Opportunity Employer and committed to fair treatment of all individuals, both applicants and employees, based on job-related qualifications and without regard to race, color, religion, national origin, sex, sexual orientation, age, and status as an individual with a disability or protected veteran.

Apply today via Careerlink!  



Job Details

Date Posted December 4, 2018
Date Closes May 10, 2019
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Hours 40 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68164
Name Shane Frazier
FAX 402-502-6234

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Emergency Travel Assistance
  • Paid Holidays
  • Paid Vacations
  • Unpaid Leaves of Absence
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...