Customer Experience Expert Omaha NE
The Analyst role is responsible for examining the needs and concerns of clients and stakeholders, via our Measurement Diagnostic products. As the primary customer experience diagnostic for our Fortune 500 client base, our measurement delivers insight and root cause direction to drive change in customer interactions across all customer lifecycle touch points (acquisition, care, retention, engagement). The Analyst is responsible for the accurate and timely delivery of our Measurement Diagnostic products for the client and customer lifecycle touch points assigned to your portfolio. Delivery of our Measurement Diagnostic products requires an Analyst to accurately apply our Customer Experience Behavior Compendiums to your assigned customer portfolio via customer interaction evaluation.
TPG is not a call center, nor does this position require being on the phones or sales.
Knowledge and Skills
The ideal candidate is a focused, self-starter who can work well in a flexible, results-oriented work environment. TPG is not a Call Center nor does this position require being on the phones and sales.
If you have a passion for delivering measurable results and client service, we want to hear from you.
TPG employees are responsible for adhering to all TPG security policies and procedures. Pre-employment drug testing and background checks are required for all applicants. Applicants whose background check reveals convictions involving dishonesty, breach of trust or specific convictions include: Shoplifting, Fraud/Credit Card Fraud, Petit theft/Larceny/Grand Larceny, Concealment of Property, Bad Check/Worthless Check/Fraudulent Check, Trespassing with Intent to Steal, Possession of Stolen Property, Forgery, Embezzlement, Credit Card Misuse, All Felonies, will not be employed by TPG TeleManagement Inc. A conviction includes Pretrial Diversions and Deferred Adjudication.
TPG TeleManagement Inc. is an Equal Opportunity Employer and committed to fair treatment of all individuals, both applicants and employees, based on job-related qualifications and without regard to race, color, religion, national origin, sex, sexual orientation, age, and status as an individual with a disability or protected veteran.
Apply today via Careerlink!
|Date Posted||December 4, 2018|
|Date Closes||January 3, 2019|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Compensation||Hourly Wage, Based on Experience|
|Hours||40 hours per week|
|SOC Category||43-4051.00 Customer Service Representatives|
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