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Medical Customer Service Representative

All Care Health Center Council Bluffs, IA

Job Description

Are you passionate about serving the Community? Do you see yourself working at a Health Center knowing that you get to make a difference in the life of another? Are you looking for a fun and drama-free work place? Do you have a positive attitude and desire to interact with customers throughout the day? If you answered yes to these questions, then All Care Health Center wants you on our team!

All Care Health Center is looking for qualified candidates who are eager and motivated to work with our Community by providing exceptional customer service as a Customer Service Representative

The ideal candidate will be:

  • Patient
  • A Problem Solver
  • A Team Player
  • Accommodating and Analytical
  • Detail Oriented

All Care Health Center offers competitive wages and a comprehensive benefits package including:

  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Employer paid Life Insurance AND Employer paid Long Term Disability
  • 401(k) match and more!



  • Answer incoming telephone calls professionally and with a smile
  • Manage patient schedules, including those for initial appointments, handling cancellations and rescheduling patients. 
  • Monitor the lobby area to ensure patients’ needs are being met
  • Call patients to remind them of their appointments.
  • Review and ensure updated and accurate patient files.
  • Verifying patient insurance information
  • Assists with collecting past due accounts or obtaining signed payment plans.
  • Assist with updating and obtaining sliding fee information.
  • Maintain confidentiality to protect patient rights.


The duties listed above are a general synopsis of the position.  The full job description and comprehensive list of duties will be provided during the selection process.  


  • Healthcare experience
  • Customer Service Experience


At All Care Health Center, we are committed to providing an environment of equal employment opportunities to all applicants without regard to race, color, religion, marital status, age, national origin, physical or mental disability, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.


If you need assistance or an accommodation in applying for this or other job postings, please contact the HR department at (712) 325-1990.

Job Details

Date Posted January 28, 2020
Date Closes February 27, 2020
Located In Council Bluffs, IA
Job Type Full-time Employee
Shift Custom
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 51501
Name Recruiting Department
Address 902 South 6th Street
City, State and Zip Council Bluffs, IA 51501
Phone 712-325-1990
FAX 712-256-4432

This job requires the following skills

  • Customer Service
  • Medical Receptionist

Course(s) relevant to the skills listed for this position