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Customer Service Representative

Thermal Services, Inc. Omaha, NE

Job Description

Thermal Heating, Air and Plumbing has an immediate opening for an experienced Customer Service Representative. This position is responsible for providing professional, courteous, efficient and accurate customer service to inbound callers. Qualified candidates will be self-starters, with excellent data entry and multitasking skills, detail oriented and strong ethical values.  In return, Thermal offers its employees a comprehensive benefits package, a positive work environment and growth opportunities. 

The hours for this position are Monday – Friday from 10am –7pm. This position also includes a weekend on-call rotation of approximately one weekend every 6 weeks.

Essential Duties:

  • Analyzing and resolving customer questions
  • Scheduling of comprehensive maintenance service calls
  • Scheduling of emergency service calls
  • Accurate entry of customer requests, communications and billing information
  • Ability to make suggestion to customers on products and services
  • Calling current customers to schedule seasonal maintenance checks
  • Ability to effectively communicate with all departments in the company
  • Consistently maintain all established customer service expectations and goals for the department

This position requires the following skills and attributes:

  • Strong problem-solving skills
  • Detail oriented
  • Must be able to multitask
  • Ability to learn company specific software
  • 1-2-year inbound customer service experience
  • Excellent oral and written communication skills
  • Must be able to display empathy and constant professionalism
  • Basic computer use knowledge (Microsoft Office, Word, Excel, Outlook email)
  • Must be a team player with a positive attitude


Thermal Heating, Air and Plumbing is an equal opportunity employer

Job Details

Date Posted October 15, 2019
Date Closes November 14, 2019
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Shift Custom
Mon: 10 am to 7 pm
Tue: 10 am to 7 pm
Wed: 10 am to 7 pm
Thu: 10 am to 7 pm
Fri: 10 am to 7 pm
Hours 40 hours per week; 10 am - 7 pm Mon-Fri
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68137
Name Julie Cernin

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Discounts on Employer Merchandise & Services
  • Free Parking
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Merit Increases
  • Productivity Rewards

This job requires the following skills

  • Call Center Expertise
  • Clerical
  • Customer Service
  • Data Entry
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Work Ethic
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...