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Customer Service Representative

Thermal Services, Inc. Omaha, NE

Job Description

Thermal Services has an immediate opening for an experienced inbound Customer Service Representative. This position is responsible for providing professional, courteous, efficient and accurate customer service to inbound phone callers. Qualified candidates will be self-starters, with excellent data entry and multitasking skills, detail oriented and strong ethical values who enjoy working in a call center environment.  In return, Thermal Services offers its employees a comprehensive benefits package, a positive work environment and growth opportunities. 

The hours for this position are Monday – Friday from 8am – 5 pm. This position also includes a weekend on-call rotation of approximately one weekend every 6 weeks..

Essential Duties:

  • Analyzing and resolving customer questions over the phone
  • Scheduling of comprehensive maintenance service calls
  • Scheduling of emergency service calls
  • Accurate entry of customer requests, communications and billing information
  • Ability to make suggestion to customers on products and services
  • Calling current customers to schedule seasonal maintenance checks
  • Ability to effectively communicate with all departments in the company
  • Consistently maintain all established customer service expectations and goals for the department

This position requires the following skills and attributes:

  • Strong problem solving skills
  • Detail oriented
  • Must be able to multitask
  • Ability to learn company specific software
  • 1-2 year inbound customer service phone experience
  • Excellent oral and written communication skills
  • Must be a team player with a positive attitude and above average attendance

Job Details

Date Posted April 22, 2019
Date Closes May 22, 2019
Located In Omaha, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68137
Name Julie Cernin

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Discounts on Employer Merchandise & Services
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Productivity Rewards

This job requires the following skills

  • Call Center Expertise
  • Clerical
  • Customer Service
  • Data Entry
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Problem Resolution
  • Strong Flexibility / Adaptability
  • Strong Work Ethic
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...