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Quality Assurance Specialist - Omaha Jobs

BAIG LLC Omaha, NE Salary, Varies

Job Opening


Org. Setting and Reporting

The role of the Quality Assurance Specialist is multi-dimensional, the primary role of the QA function is to act as an independent and objective control over data quality and through its activities providing insight into the effectiveness of a firm’s data integrity controls. Reviewing and Monitoring of all processes and procedures suggesting updates to and/or creating new processes and procedures.


Position Summary

This position is responsible for the audit, oversight, and management of the company operational programs and any other services as directed.


How can you make a difference?

  • Assure programs are in compliance with state and federal regulations and BAIG Agency quality expectations.
  • Develop and implement quality assurance procedures for all programs.
  • Direct QA survey reviews and develop all BAIG Agency QA review formats.
  • Review, Monitor and Report on agency accidents/incidents.
  • Develops quality improvement training.
  • Leads agency investigations.
  • Ensure agency compliance with policies, contracts and licensing.


Under the supervision of the owner of the company, the incumbent’s role includes but it is not limited to:


Supervision and Leadership

  • Assess, develop, and implement agency-wide quality assurance and compliance programs that ensure the implementation and continued delivery of effective client programs and services.
  • Assist in the development of BAIG Agency policies and procedures.
  • Assist in assessing and developing training/quality assurance/compliance needs and curriculum for staff of all levels to ensure delivery of quality services.
  • Chair and coordinate RR Committee
  • Develop and coordinate QA team.
  • Coordinate follow-up and maintain tracking system for Accident/Incident Reports.
  • Develop and maintain training modules.
  • Develop and manage agency conferences, training programs and continuing education.
  • Develop and conduct/supervise outreach programs.
  • Develop and implement training for outside agencies as appropriate.
  • Ensure all policies and procedures are implemented in agency programs.
  • Ensure that the quality and professionalism of all agency programs are maintained.
  • Ensure all programs operate so that they reflect BAIG's philosophy and ensure that our Core Values are being maintained.
  • Develop and maintain effective communication and positive working relationships with staff.
  • Adhere to all Federal, State, Local codes, rules, and regulations as they pertain to licensing, certification, and ongoing operation of agency programs.
  • Actively promote the mission of BAIG Agency.  


Overall Developmental Disabilities Program

  • Ensure the implementation and oversight of services provided to the people supported as designated in their service plans.
  • Ensures ongoing regulatory compliance of all programs.
  • Ensure compliance and best practices with State and Federal Regulations across the programs.
  • Join outside committees/subcommittees. All information will be forwarded to the owner of the company.
  • Develop strong working relationships and networks within the disability and mental health service fields to continue to grow and find new development opportunities.
  • Ensure that all programs are adequately staffed,
  • Ensure the highest level of quality in all program/service environments.
  • Provide resources to the community as needed.
  • Performs other duties and responsibilities as assigned.


Competencies and Selection criteria



Serves as a role model that other people want to follow; empowers others to translate vision into results; is proactive in developing strategies to accomplish objectives; establishes and maintains relationships with a broad range of people to understand needs and gain support; anticipates and resolves conflicts by pursuing mutually agreeable solutions; drives for change and improvements; does not accept the status quo; shows the courage to take unpopular stands.



Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style, and format to match audience; demonstrates openness in sharing information and keeping people informed.


Managing Performance:

Delegates the appropriate responsibility, accountability, and decision-making authority; makes sure that roles, responsibilities, and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines.


Recruitment Qualifications

Work Experience

This position requires the ability to be deemed eligible to provide services per Nebraska Department of Health and Human Services.

Preferred applicants will have a minimum of 7 years of experience in developmental disabilities service or Human Services or related studies required.

A minimum of three years of supervisory experience in a program that provides services to people with disabilities or mental health diagnosis is required. 

A minimum of three years supervisory experience working in a residential or vocational setting for people with disabilities to be considered for this job. 


Computers and applications  

Experience using Microsoft Office Package. At least two (02) years in using Therap.



Bachelor’s or master’s degree in social work, Vocational Rehabilitation, Social Services, or a related field.


Work Location: One location


BAIG Agency Commitment 

BAIG Agency is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers and we will ensure rigorous compliance with our Code of Conduct throughout the recruitment process.


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Instant Answers
providedProvided by company
Full-time Employee
Date Posted February 9, 2024
Date Closes March 14, 2024
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
SOC Category 11-3051.01 Quality Control Systems Managers
Zipcode 68154
Name Chantal Huguette Ganlonon Coovi
Address 10834 Old Mill Rd suite 4
City, State and Zip Omaha, NE 68154
Phone 402-502-1035
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