of Boulder

Business Operations Manager
 
Compensation and Benefits

Salary for this position is between $70k to $90k yearly (based on candidate experience).
- plus incentive components 
Health/Dental/Vision/Life Insurance Benefits 
Company provided vehicle 
Cell phone and computer (with data plan) 
PTO/Holiday Pay/Sick Pay

 
Job Purpose 
 
Learn and adopt the Stand Strong Fencing structured management process and complete required training. The Role of the Business Operations Manager is to direct and manage our organization's operations and to develop and implement effective operational strategies and programs. Additionally, the Business Operations Manager will be responsible for identifying and hiring subcontractor installation crews, overseeing the installation crews, and conducting quality control to ensure the seamless execution of all installations. Additionally, the Business Operations Manager will be responsible for generating new business opportunities, sales leads, referrals, and representing the organization at various networking events. The successful candidate for this role should possess a minimum of 2 years relevant industry experience, excellent communication skills, superior knowledge of business operational functions, existing subcontractor installation crew relationships, an ability to work in a fast paced and team oriented environment, and strong leadership qualities. 
 
The job focus will be to learn and manage company policies, direct operational activities consistent with the organization’s long term goals, meet or exceed KPIs for the role, and work closely with the owners. Long term, this role will also focus on proficiently building, developing, and leading a professional team that is successful and providing a world class customer experience.
 
Primary Responsibilities 

Professionally represent Stand Strong Fencing
Community involvement and network building 
Develop expertise in product knowledge, technical knowledge, industry, and process knowledge in relevant product areas. 
Study and learn current marketplace, competitors, and industry trends in order to identify new business and marketing opportunities and present them to the Owners. 
Overseeing daily operations of the business (Material Procurement, Subcontractor Procurement, Installations, Production, and Office/Administrative).
Oversee job pipeline and respective project workflows.
Schedule production with customers and install crews.
Coordinate material orders and procurement.
Oversee project install and quality control standards are upheld.
Ensure fence layouts are to customer specifications and communicated effectively to install crew.
Work with install team leaders to understand, explain and analyze client requirements.
Ensure that all team members operate in a safe and efficient manner.
Maintain and manage inventory levels.
Manage subcontractor installers.
Evaluating performance and productivity of subcontractor installation crews. 
Maintain professionalism of subcontractor installation crews and respond immediately to any issues and/or needs. 
Interact with customers and co-workers in a pleasant and professional manner. 
Address potential client queries in a timely and professional manner. 
Perform basic record keeping and data entry to ensure proper tracking of sales and client needs/inquiries. 
Perform other duties as assigned by the Owner.

Skills and Experience 
Skills: 

- Speaking - Talking to others to convey information effectively. 
- Actively Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 
- Project Management – Manage projects efficiently and effectively
- Organizational & Multitasking – ability to administer multiple tasks & responsibilities on a daily basis
- Sales – home service sales
- Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. 
- Persuasion - Persuading others to change their minds or behaviors. 
- Negotiation - Bringing others together and trying to reconcile differences. 
- Judgement and Decision Making - Managing one’s own time and the time of others.

Experience and Education: 

- 2+ years in a service/installation related field/industry in a management/leadership role.
- Home service experience is a plus.
- Highly skilled in verbal and written communications.
- Valid Driver's License.
- Ability to drive and maneuver a forklift in and out of an small, enclosed warehouse space. 
- Excellent communication skills, leadership skills and have a proactive nature. 
- Excellent verbal and written communication skills. 
- Strong interpersonal skills and the ability to lead, mentor and bring a diverse group of people together to work effectively. 
- Ability to effectively present information in one-on-one, small or large group situations to customers, homeowners, and employees in the organization.
- Demonstrated ability to solve problems and make prudent decisions. 
- Strong knowledge of MS Office and CRM software.

 
Physical Requirements: 

While performing the duties of this job, the employee is regularly required to:

- Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
- Work outside in elements and varying seasons.
- Lift, move, and hold up to approximately 100 lbs.
- Must be able to drive a motor vehicle with a trailer for extended time periods.

This job search function is performed on behalf of Stand Strong Fencing of Boulder an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Stand Strong Fencing of Boulder and does not have any authority to bind, commit, direct, or otherwise control Stand Strong Fencing of Boulder. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Stand Strong Fencing of Boulder shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Stand Strong Fencing of Boulder employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Stand Strong Fencing of Boulder and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Stand Strong Fencing of Boulder and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Stand Strong Fencing of Boulder shall be made against Stand Strong Fencing of Boulder, and not HorsePower Brands or its affiliates.    

**EOE/E-Verify Employer** 