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Guest Service Agent - Malvern, PA

Sonesta ES Suites Malvern locationMalvern, PA
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5 positions
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Web Mktg Technology Specialist

Sonesta ES Suites Malvern locationMalvern, PA
5 positions
info linkReport a probelm Originally Posted : July 13, 2021 | Expires : August 12, 2021

Details

Job Type
Full-time Employee
Salary
Unspecified
Start Date
Immediate
Experience Level
Entry Level (0-2 yrs. experience)
Skills Awareness
The company selected specific skills needed for this job
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Skills Awareness
The company selected specific skills needed for this job
Customer Service
Cash Management
Excellent Communications
Excellent Team Member
Strong Flexibility / Adaptability
Strong Time Management
Strong Work Ethic
Guest Service Management
Hotel / Resort Worker
Hotel Reservations
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Benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Vision
  • Discounts on Employer Merchandise & Services
  • Paid Vacations
  • Sick Leave
  • Contact Details
    Name Paul Jensen
    Address S20 Morehall Rd
    City, State and Zip Malvern, PA 19355
    Apply Now
    Job Location
    Malvern, PA, United States

    Description

    Job Description Summary

    Sonesta ES Suites Malvern is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel

    Job Description

    DUTIES AND RESPONSIBILITIES:

    • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
    • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
    • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
    • Responsible to maintain the security of cash, credit card transactions, and guest information.
    • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
    • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
    • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
    • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
    • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
    • Issue, control and release guest safe-deposit boxes.
    • Comply with federal, state and local laws regarding health, safety, and alcohol services.
    • Perform other duties as assigned.

    QUALIFICATIONS AND REQUIREMENTS:

    • High School diploma or equivalent required.
    • One year of previous hotel experience, or retail customer service preferred.
    • Previous background from the extended stay industry preferred.
    • Ability to speak, read, and write fluent English; other languages beneficial.
    • Professional verbal and written communication skills.
    • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
    • Problem solving, reasoning, motivating, organizational and training abilities preferred.
    • Experience with Microsoft Office and Opera systems preferred.
    • Will be required to obtain a ServSafe certification.
    • May be required to obtain a TIPS certification.
    • Valid driver’s license required.
    • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
    • Carrying, lifting or pulling items weighing up to 50 pounds.
    • Frequently handling objects and equipment.
    • Standing for extended periods of time.
    • Will be required to work mornings, evening, weekends, and holidays.

    Benefits

    Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

    • Medical, Dental and Vision Insurance
    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discounts

    Instant Answers
    providedProvided by company
    Full-time Employee
    Immediate
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    Sonesta ES Suites Malvern

    5 active jobs
    locationMalvern, PA
    clockFull-time
    locationMalvern, PA
    clockFull-time
    locationMalvern, PA
    clockFull-time
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