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Helpdesk Technician

WorldView Ltd. locationOmaha, NE
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1 position
16 applicants
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Web Mktg Technology Specialist

WorldView Ltd. locationOmaha, NE
1 position
16 applicants
info linkReport a probelm Originally Posted : December 23, 2020 | Expires : January 22, 2021

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
Varies
Skills Awareness
The company selected specific skills needed for this job
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Skills Awareness
The company selected specific skills needed for this job
Customer Service
Document Processing
Computer Usage
Software Install and Upgrades
Technical Support
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Job Location
Omaha, NE, United States

Description

As a leading provider of ECM (Enterprise Content Management) software and services, WorldView Ltd. provides exceptional opportunities for self-development while building an exciting career in a leading-edge, high-tech industry. As a WorldView employee, we will provide you with the training and support you need to excel in the career path you have chosen. If you have the drive and ambition to apply your knowledge and skills, you’ll appreciate the opportunities WorldView has to offer. To learn more about our company, visit our web site at www.worldviewltd.com.

Position Description:

As a Client Services Analyst, you will be responsible for providing excellent customer service to our customers and providing support for WorldView’s Document Management solution.  Candidate must be able to work independently at a fast pace in a high-tech company.

Primary Areas of Responsibility:

  • Assist our customers in providing timely resolutions to technical support issues via email, the phone, and remote desktop
  • Participate individually and in collaboration with a team to implement projects for new and existing customers
  • Ensure stable, reliable production system operations by maintaining, supporting, and troubleshooting daily system processes
  • Approach assigned duties with a sense of urgency, discipline, dedication, and ownership

Essential Skills and Qualifications:

  • Motivated to learn and grow in a technical career
  • Associates degree or equivalent work experience
  • Excellent communication and interpersonal skills
  • The ability to work independently and follow tasks through to completion

Preferred Skills and Qualifications:

  • Bachelor’s degree or equivalent work experience
  • Customer Service experience
  • Experience with Hyland OnBase 18

WorldView is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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WorldView Ltd.

Information Technology Systems
1 active job
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