Careerlink Login
Back to Search New Search

Helpdesk Technician

WorldView Ltd. Omaha, NE
Save

Job Description

As a leading provider of ECM (Enterprise Content Management) software and services, WorldView Ltd. provides exceptional opportunities for self-development while building an exciting career in a leading-edge, high-tech industry. As a WorldView employee, we will provide you with the training and support you need to excel in the career path you have chosen. If you have the drive and ambition to apply your knowledge and skills, you’ll appreciate the opportunities WorldView has to offer. To learn more about our company, visit our web site at www.worldviewltd.com.

 

Position Description:

As a Help Desk Technician, you will be responsible for providing excellent customer service to our customers and providing support for WorldView’s Document Management solution.  Candidate must be able to work independently at a fast pace in a high-tech company.

 

Primary Areas of Responsibility:

  • Assist our customers in providing timely resolutions to technical support issues via email, the phone, and remote desktop
  • Participate individually and in collaboration with a team to implement projects for new and existing customers
  • Ensure stable, reliable production system operations by maintaining, supporting, and troubleshooting daily system processes
  • Approach assigned duties with a sense of urgency, discipline, dedication, and ownership

 

Essential Skills and Qualifications:

  • Motivated to learn and grow in a technical career
  • Associates degree or equivalent work experience
  • Excellent communication and interpersonal skills
  • The ability to work independently and follow tasks through to completion

 

Preferred Skills and Qualifications:

  • Bachelor’s degree or equivalent work experience
  • Customer Service experience

 

WorldView is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Details

Date Posted January 7, 2020
Date Closes February 6, 2020
Address 5005 S 153rd Street, Suite 203
Located In Omaha, NE
Department Information Technology
Function Information Technology
Job Type Full-time Employee
Compensation Salary, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
SOC Category 15-1099.14 Document Management Specialists
Zipcode 68137
Name WorldView HR
Address 5005 S 153rd Street, Suite 203
City, State and Zip Omaha, NE 68137
Phone 402-330-0210

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Casual Dress
  • Employee Referral Program
  • Paid Holidays
  • Paid Vacations
  • Remote Access
  • Sick Leave
  • Tuition Reimbursement

This job requires the following skills

  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...
Location