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Client Services Analyst

WorldView Ltd. Omaha, NE
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Job Description

As a leading provider of ECM (Enterprise Content Management) software and services, WorldView Ltd. provides exceptional opportunities for self-development while building an exciting career in a leading-edge, hi-tech industry. As a WorldView employee, we will provide you with the training and support you need to excel in the career path you have chosen. If you have the drive and ambition to apply your knowledge and skills, you’ll appreciate the opportunities that WorldView has to offer. Visit our web site at www.worldviewltd.com to learn more about our company.

Our rapidly growing, innovative company is seeking a full-time, talented team member to fulfill Client Services Analyst responsibilities.

Position Description:

As a Client Services Analyst, you will be responsible for providing excellent customer service to our customers and providing support for WorldView’s Document Management solution.  Candidate must be able to work independently at a fast pace in a high tech company.

Primary Areas of Responsibility:

  • Assist our customers in providing timely resolutions to technical support issues via email, over the phone, and remote desktop
  • Participate individually and in collaboration with a team to implement projects for new and existing customers
  • Ensure stable, reliable production system operations by maintaining, supporting, and troubleshooting daily system processes
  • Approach assigned duties with a sense of urgency, discipline, dedication, and ownership

Essential Skills and Qualifications:

  • Previous technical support experience – providing remote customer support over the phone and via email
  • Associates degree or equivalent work experience
  • Excellent communication and interpersonal skills
  • The ability to work independently and follow tasks through to completion
  • Candidate must reside locally or be willing to relocate to the Omaha, NE area at their own expense

Preferred Skills and Qualifications:

  • Bachelor’s degree in Business Systems, Computer Science, MIS or a related degree
  • Familiarity with document management, storage or scanning such as Kofax, Hyland-OnBase, FileBound, or other document management software is a plus
  • 1+ year of 2nd level IT support experience
  • Experience with the following:  Basic SQL Queries, VBScript, Basic HTML, PC troubleshooting of Windows XP/Vista/7/8
  • Understanding of Systems Administration of Windows Server 2003/2008/2012 including: user/group management, Group Policy, IIS 6/7 Administration, and web applications

WorldView is committed to creating a diverse environment and is proud to be an equal opportunity employer.

 

Job Details

Date Posted September 5, 2017
Date Closes October 5, 2017
Address 5005 S 153rd Street, Suite 203
Located In Omaha, NE
Department Information Technology
Function Information Technology
Job Type Full-time Employee
Compensation Salary, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
SOC Category 15-1099.14 Document Management Specialists
Zipcode 68137
Name WorldView HR
Address 5005 S 153rd Street, Suite 203
City, State and Zip Omaha, NE 68137

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Employee Referral Program
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement

This job requires the following skills

  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...
Location