We can't help everyone, but everyone can help someone. Ronald Reagan
Are you looking for a career that is meaningful, and provides you with an opportunity to help others? At Heritage Communities, we exist to make lives better for our active residents. If you're ready to make an impact in the lives of others, we invite you to reach out to us today!
The Resident Care Coordinator leads and provides high quality healthcare services and programs to residents. The incumbent leads a team of caregivers and ensures superior resident care, complies with company policies, local, state, and federal regulations and supports the advancement of our business strategy. The Resident Care Coordinator is responsible for developing and implementing staff schedules that maximize efficiencies, ensure appropriate staffing levels, and minimize overtime needs. The Resident Care Coordinator promotes a positive culture that focuses on our core values of Compassion, Trust, Respect and Fun for residents and associates.
Essential Job Duties and Responsibilities
- Promote a positive, inclusive culture through demonstrated behaviors that are aligned with our Core Values of Compassion, Respect, Trust and Fun.
- Establish and evolve positive relationships with residents, families, associates, regulatory agencies, vendors, and third-party providers.
- Lead and oversee caregivers in accordance with company expectations and local, state, and federal standards and regulations.
- Ensure resident files/charts are complete with care and services being provided in accordance with Resident Service Agreements company policies and state regulations.
- Communicate with resident's Physicians, process new Physician orders, and ensure medications are received by the pharmacy.
- Notify Physician, MSD/DOH of change in condition of any resident.
- Assist with training associates and community for inspection by regulatory agencies through regular quality assessments, completing corrective actions, accurate and current record keeping practices, policy compliance, emergency preparedness, etc.
- Follow operational processes, procedures and best practices that meet state requirements and ensure consistent processes are applied throughout the community.
- Effectively identify, investigate, navigate, and resolve resident, employee, management, and operational issues.
- Provide resident assistance in personal care and daily activities such as bathing, grooming, dressing, transfers, ambulation, toileting, meal, and laundry services.
- Administer medication in accordance with physician orders and company policies and ensure medication records are accurate.
- Oversee and monitor supply inventory, department, and med cart supplies.
- Serve as shift lead for associate pendant call assignment, incident reports, shift reports, task list completion and contact the on-call nurse as needed.
- Assist with resident activities and implementing the Portraits program.
Education and Experience
- 2+ years of experience as a certified caregiver and 2+ years of experience as a medication tech in a senior living or related industry role required.
- 1+ years of experience in a leadership or supervisory role.
- Must hold state required caregiver certification and medication tech certification as applicable along with an acceptable record.
- High School diploma or equivalent required. Associates degree or Bachelor's degree in related field preferred.
Knowledge, Skills and Abilities
- Ability to work and communicate effectively with diverse groups including colleagues, clients and various business contacts at various levels ranging from front-line employees to senior executives.
- Demonstrated ability to promote a culture of Compassion, Trust, Respect and Fun and operates in the spirit and advocacy for our seniors.
- Excellent verbal and written communication skills with the ability to navigate challenging and ambiguous situations involving emotions or conflict.
- Creative problem solving, negotiation and persuasion skills.
- Strong technical skills with knowledge of business software programs including Word and Excel.
- Ability to maintain confidential and privileged information that involves HIPPA, residents, associates.
Work takes place in a typical office environment equipped with a computer, phone and other office supplies. Work may also take place in the outdoor environment.
Position may also involve exposure to latex, infections and communicable diseases.
Must be able to assist residents with limited mobility, move equipment or materials and lift/push/pull up to 50 pounds intermittently throughout the day.