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Technical Support Specialist

Hubwise Technology, Inc. Omaha, NE
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Job Description

Technical Support Specialist

  • Omaha, NE 68127
  • Full-time
  • Salary: $50,000.00 /year

We are looking for sharp, ambitious, and enthusiastic people to create great experiences for our partners with their technology.

About You:

  • You are good at troubleshooting. When something isn’t working, people come to you to fix it.
  • You genuinely like helping people. Sitting in a dark room by yourself while you type on a computer is not appealing to you.
  • You are competitive and want to take on more responsibility. Getting stuck in a silo makes you crazy and you want to be more involved.
  • You feel comfortable working with Microsoft Windows solutions and basic LAN/WAN concepts.

About Us:

HubWise Technology partners with Small Businesses to remove the burden of their technology support and help them deliver against their business objectives. Our core values are:

  • No BS
  • Say it – Do it
  • Be Specific
  • Fearless Innovation

Job Summary

Perform first-response closure, drive resolution of escalated incidents, and act as primary point of contact on all customer incidents and requests for HubWise Technology's Managed Services offerings.

Responsibilities and Duties

  • Provide first-response resolution
  • Act as primary point of contact on all customer tickets from creation to resolution
  • Schedule field visits for tickets that require an onsite presence
  • Ensure that customer is always aware of the status of their request
  • Provide On-Call Coverage
  • Provide a positive experience for customers on every interaction

Qualifications and Skills

Maintain Intermediate proficiency in support and administration for current versions of:

  • Customer Service
  • Communication
  • Time Management

Maintain basic proficiency in support and administration for current versions of:

  • MS Windows Server
  • MS Windows Desktop
  • Office 365
  • Microsoft Office
  • Internet Technologies

Benefits

  • Paid Time Off
  • Simple IRA Retirement plan with Company Match
  • Health Insurance
  • Vision, Dental, and Life Insurance
  • Get in early at a small, growing business and define your own career path

Job Details

Date Posted August 3, 2020
Date Closes September 2, 2020
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 15-1152.00 Computer Network Support Specialists
Zipcode 68127
Name Jobs at HubWise Technology
Phone (402) 339-7441

This job offers the following benefits

  • SIMPLE IRA Plan
  • Accidental Death and Dismemberment
  • Dental
  • Life Insurance
  • Medical
  • Vision
  • Casual Dress
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Bonus Plan
  • Merit Increases
At a Glance
Enjoy these benefits
  • SIMPLE IRA Plan
  • Accidental Death and Dismemberment
  • Dental
  • Life Insurance
  • Medical
  • And More ...
Location