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Helpdesk Technician / IT Support (Southwestern Iowa)

Insight Recruitment Shenandoah, IA

Job Description

Get your career off the ground with this Helpdesk Technician position! Do you love computers? Would you enjoy working in a fast-paced but casual environment?  We are a well-established Managed Services Provider in SW Iowa looking for motivated and energetic candidates who desire to learn on the job. Salary range is $30-40K (an hourly position and with overtime, potential to earn in the mid $40’s for the year).

Our ideal candidate has a love of technology and some experience with Windows Operating Systems and networking fundamentals.  Good communication skills, a willingness to learn and the ability to think on your feet are also desired.


  • Provides “ownership” of assigned problems through final resolution. 
  • Provide technical support and guidance to end users
  • Install new software, upgrades, and resolve software related problems
  • Set up, configure, and support LAN, WAN and wireless networks
  • Identify, research, and resolve technical problems
  • Respond to telephone calls and requests for technical support
  • Document, track and monitor the problems to ensure a timely resolution

Position Requirements

Formal Education & Certification

  • 2-year technical degree ideal, but equivalent experience will be considered

Knowledge & Experience

  • Excellent technical knowledge of network and PC hardware.
  • Hands-on hardware troubleshooting experience.
  • Extensive equipment support experience with Windows based computer systems
  • Working technical knowledge of current network protocols, operating systems, and standards
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into PC issues and products as required.

Personal Attributes

  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization’s goals and objectives.
  • Self motivated and directed.
  • Keen attention to detail.
  • Analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Ability to work in a team-oriented, collaborative environment.
  • Strong customer-service orientation.

Job Details

Date Posted December 10, 2018
Date Closes January 9, 2019
Located In Shenandoah, IA
Job Type Full-time Employee
Compensation Salary, $45,000.00 - $53,000.00
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 51501
Name Shawn Mischnick
City, State and Zip Lincoln, NE 68516
Phone 402-730-2645

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Medical

This job requires the following skills

  • Excellent Communications
  • Problem Resolution
  • Technical Support

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Medical