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Tech Support (Career path to Software Developer!)

Insight Recruitment Omaha, NE

Job Description

We are a high-tech firm catering to the finance industry looking to add to our growing team in this newly created position of Technical Support Analyst.  In this role you will be supporting our production applications, and we need at least 1 or 2 years of coding experience (or schooling) in C#, T-SQL and MVC, where you’ll be doing support tickets. This role can eventually grow into a more senior level position such as Developer Analyst. Starting salary: up to $50k + excellent benefits & growth prospects.

This role owns key responsibility for the overall quality of products delivered to customers and business areas through effective test procedures, as well as, assistance with preventive controls and best practices. Additional responsibilities are to include the creation and maintenance of documentation and issue tracking.  

Our ideal candidate will have the following:

• Bachelor’s degree in computer science, related field and/or two years equivalent job experience preferred
• Development and/or formal training in .NET, MVC and T-SQL preferred
• Detailed knowledge of our operational best practices, procedures and tools preferred
• Understanding of software unit testing and integration tools preferred 
• Ability to execute database queries to validate field and table data using SQL or similar tools required
• Self-starter with ability to perform production support duties with little supervision required
• Solid experience working with our tools and tool suites

• Excellent interpersonal, communication and problem-solving skills
• Strong analytical, critical thinking and organizational skills
• Ability to work under deadline pressure and maintain effective working relationships with co-workers and other employees
• Experience in cross-functional relationship management and in working with development and other technical teams 

Job Duties:

This position is responsible for, but not limited to the following:

1. Evaluates and tests new or modified software applications to verify that programs function according to user requirements and conform to established guidelines
2. Review and coordinate unit testing of new enhancements, bug fixes and applications 
3. Review and resolve new or existing Help Central tickets, including update the resolution documentation 
4. May review operating logs to identify program processing errors
5. Monitor and detect program and system performance errors and documents defect tracking
6. May develop resolution SQL scripts to resolve production data issues or reporting needs
7. Additional duties as assigned.

NOTE: This employer is unable to extend visa sponsorship to candidates who require it now OR in the future.  Candidates requiring sponsorship will not be considered.  


Job Details

Date Posted December 9, 2018
Date Closes January 8, 2019
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary, $40,000.00 - $50,000.00, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Start Date Immediately
Positions Available 1
SOC Category 15-1031.00 Computer Software Engineers, Applications
Zipcode 68105
Name Shawn Mischnick
City, State and Zip Lincoln, NE 68516
Phone 402-730-2645

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Medical

This job requires the following skills

  • Excellent Communications
  • Excellent Logic and Reasoning
  • SQL
  • .NET
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Medical