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Geospatial Technical Support

Seiler Instrument Company Omaha, NE
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Job Description

Position Summary:

This position reports to the Geospatial Support Manager and involves providing technical support to all Geospatial customers of Seiler.

Duties & Responsibilities:

  1. Provide fast and efficient customer service and advanced technical support to end-users on Trimble and Spectra Precision Survey products.
  2. Gain and maintain a complete understanding of the technical complexities involved with the products found within the Seiler Survey Line.
  3. Keep up-to-date on Survey products by attending appropriate training classes offered by our vendors. Provide new product input, field-testing and subsequent production release involvement.
  4. Provide training courses during customer visits and installations on both hardware and software and perform billable training classes.
  5. Assist outside sales reps with technical support for pre-sales and post-sales issues.
  6. Assist with content creation for new and existing products through technical writing, providing new product input, configuring equipment, field testing and involvement in product releases.
  7. Lead training sessions for the sales team to keep them informed of developments useful to their responsibilities.
  8. Interact with service techs for repairs.  Help test and inspect equipment before it is returned.

 Education and/or experience:

  1. Bachelor of Science degree in Survey-related field, or minimum of four years experience working in the Survey industry.
  2. Trimble and/or Spectra Precision field and office software.

Licenses/Certifications:

 N/A

 Knowledge, Skills and Abilities:

 ·         Survey knowledge of cadastral and construction, both design and stake out.

  • Advanced use of both GNSS survey tools (network and base rover), and conventional survey tools (total station, robotic total station, auto level).     
  • Knowledge and utilization of order processing systems, spreadsheet and word processing software skills are expected for this position. 
  • Read and interpret sales documents and material of a technical nature.
  • Communicate effectively over the phone and through written/electronic means.  Ability to articulate technical material to customers of varying levels of technical sophistication.
  • Creative problem solving: must also be able to define problems, collect data, establish facts, and draw reasonable conclusions.
  • Work within a mobile team while demonstrating personal responsibility for product success in an environment of shared resources.

 

Working Conditions:

Working conditions are primarily in the office environment.  The position will require driving to reach customer locations. Travel is estimated to be approximately 60%, including overnight travel.

Physical Effort:

Position requires lifting of items up to 40 pounds.

Environmental Conditions:

This position may involve exposure to natural elements during customer/vendor visits.

Job Details

Date Posted November 4, 2019
Date Closes December 4, 2019
Address 6522 So. 118th ST
Located In Omaha, NE
Job Type Full-time Employee
Shift
Daytime
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 17-1022.00 Surveyors
Zipcode 68137
Travel Yes - 25
Name Kevin Hall
Address 6522 So. 118th ST
City, State and Zip NE 68137
Phone (402) 651-9735

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Bereavement Pay
  • Casual Dress
  • Company Car
  • Free Parking
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sick Leave

This job requires the following skills

  • Land Surveying
  • Autodesk AutoCAD
  • Strong Work Ethic
  • Digitizers / Scanners
  • GIS / Mapping
  • GPS Units
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