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Client Services Analyst

Automated Systems, Inc. Lincoln, NE
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Job Description

$500 SIGNING BONUS!

Summary:

Serve as the point of contact for all support aspects with customers, sales representatives and conversion leaders.

Essential Duties and Responsibilities:

  • Accurately identify problems and provide timely resolutions
  • Ability to develop a strong understanding of customers business needs and apply solutions
  • Provide excellent customer service by; being professional, troubleshooting, resolving issues, conducting demonstrations, site visits, training and providing customer feedback
  • Work within a queue support model
  • Effectively present information and respond to questions from clients, customers, and management
  • Accurately document all communication with users in a timely manner via system tools
  • Ensure that issues are escalated appropriately to internal departments and management
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
  • Conduct new customer training and workshops for company products
  • Assist in training
  • Work on various special projects as needed
  • Other duties as assigned

Requirements/Skills:

  • Bachelor’s degree in Business, Finance or Economics or a related field preferred / Equivalent work experience in Banking or Financial industry
  • Excellent communication skills, including strong writing, reporting and business correspondence
  • Basic mathematical skills
  • Resourceful, fact finder and ability to draw valid conclusions
  • Knowledge of financial systems and/or banking preferred
  • Courteous, professional and patient
  • Excellent problem solving skills
  • Strong attention to detail
  • Accountable
  • Strong basic computer skills, Windows OS, and Microsoft Office products
  • Ability to work in a team, call center environment

Travel

Ability to travel 20%

Must have a valid driver’s license with good driving history

Salary:          Depending on Experience and Education

Status:          Non Exempt

Job Details

Date Posted October 31, 2019
Date Closes January 31, 2020
Address 1201 Libra Drive
Located In Lincoln, NE
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Shift
Daytime
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68512-____
Travel Yes - 25
Name Jessie Kruse
Address 1201 Libra Drive
City, State and Zip Lincoln, NE 68512
Phone 4024206000

This job requires the following skills

  • Microsoft - Access
  • Microsoft - Excel
  • Microsoft - Outlook
  • Microsoft - PowerPoint
  • Microsoft - Word
Location