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Inbound Customer Service Agent - Omaha Customer Service Jobs

AnswerPro, LLC Omaha, NE

Job Description

We are seeking an Inbound Customer Service Agent to join our team at AnswerPro. This is not your typical Call Center position. AnswerPro has been answering calls for over 60 years and many of our agents have been with us for over 20 years because we have created a very rich culture. We offer lots of opportunities within the organization.

As a Inbound Customer Service Agent, you will handle inbound calls within guidelines/goals established by the client and management. Typical calls involve message-taking, order entry, ticket sales, and emergency-dispatch for medical, commercial, and government clients. You could also have the opportunity to work from home.


  • Must be able to operate the telephone, phone/headset, keyboard/computer system accurately using the company’s software.
  • Must be able to speak and hear clearly in order to effectively communicate with each caller.
  • Must be able to read English instructions for each account.
  • Must be on time and ready to take calls for every scheduled shift.
  • Must be able to efficiently type accurate messages into the system that correctly summarize callers’ needs.
  • Must handle each account based on the instructions for that account.
  • Must display genuinely friendly, engaging, and helpful personality, on and off the phone.
  • Must understand and act in accordance with policies.
  • Must be able to be flexible with their scheduled hours


  • Genuinely Friendly and Compassionate
  • Pays high attention to Detail
  • Flexible personality (Goes with the flow!)
  • Effective Communication Skills
  • Efficient and accurate typing skills
  • Great listener
  • Creative and proactive
  • Experience on the Amtelco platform is a plus

Required education: High school or equivalent.

Required experience: Prefer 3 Years of customer service experience.

Please click the "Apply" button to submit your resume or brief overview of employment history.

Inbound Customer Service Agent - Omaha Customer Service Jobs