Technical Support Analyst - #ITAnalystjobs #ITjobs #hiringnow

BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services. We are Scantron professionals!

Scantron Technology Solutions offers the services and expertise necessary to keep businesses running smoothly and productively. We know that network downtime is a waste of valuable resources. We provide comprehensive maintenance and support programs designed to minimize computer problems. When there are equipment failures, Scantron Technology Solutions can provide the solutions quickly and cost-efficiently. www.ScantronTS.com 

We are eagerly seeking a new Technical Support Analyst to join the team and own the responsibility of performing technical support for our customer environments and be based out of our Network Operation Center here in Omaha, NE.?You will play a key role working directly with clients providing support activities including remote help desk troubleshooting, workstation and server troubleshooting, router and network troubleshooting and administrative tasks such as user creation and authorization; software updates; and configuration of drivers and settings on corporate computing devices and printers. 

RESPONSIBILITIES: 

• Monitoring and maintenance of servers, workstations, network equipment, software applications and appliances
• Monitor backup job success and troubleshoot / escalate
• Monitor security, network and system alerts & troubleshoot / escalate
• Install monitoring, management, antivirus agents and software updates
• Provide technical assistance to customers via phone and email
• Support bank and financial institution imaging systems and software
• Administrative tasks such as user authentication and authorization

REQUIRED EXPERIENCE: 

• High School Diploma or equivalent  
• 2+ years work experience in a customer focused Technical Help Desk position  
• Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 7, 10, & 11 software applications
• Knowledge of Microsoft Windows Server 2008+
• Experience with: 
• Remote Desktop Services
• Citrix environments
• Bank application software & imaging systems
• File and image-based backup and restore
• Antivirus software installation and remediation
• Remote Troubleshooting / Help Desk Experience
• Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule

Scantron is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Wendy Hinson at  919 657-6903 .