Technical Support Representative I - #LI-PG1 #IT #helpdesk

 BUILD your career with a global, diversified company that provides market leading assessment capabilities and technology services to help clients around the world achieve their goals.

LIVE your passion through a culture that actively supports community involvement and embraces a "whole person" company benefits philosophy including a compensation package designed for your total well-being.

CREATE our future by empowering organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, we have been recognized as the trusted source for reliable data capture, assessment, and analysis.

We are the iconic brand in assessment and technology services.  We are Scantron professionals.

Scantron is a global, diversified company that provides market leading assessment capabilities and technology services to help learners, educators, business owners, and professionals around the world achieve their goals.  We empower organizations of all sizes to monitor, measure, and understand information in order to improve effectiveness.  For more than four decades, the Scantron brand has been recognized as the trusted source for assessments, analytics, technology services, managed print, and data capture solutions.  Scantron is headquartered in Eagan, MN, with offices in Omaha, NE, Columbia, PA, and in the Research Triangle of NC.  www.Scantron.com

Rewards

• Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.
• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.
• Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.
• We offer work-life flexibility, meeting personal obligations along with professional success.

Position Summary

Scantron is looking for a Technical Support Representative for our Omaha, NE office. Technical Support Representatives perform technical support for our clients' hardware and software needs covered under maintenance and Managed Service agreements. 

Support activities include, but are not limited to configuration, maintenance and monitoring of servers; workstations; routers; firewalls, VPN gateways; and administrative tasks such as user authentication and authorization; software updates; and configuration of drivers and settings on personal computing devices and printers 

Key Duties / Responsibilities

The Technical Support Representative is responsible for the troubleshooting and maintenance of servers, workstations, networking equipment and software applications over the phone using remote software. 

The ideal candidate will possess the following skills:

• Microsoft Windows 7 and 10
• Microsoft Windows Server 2008-2019
• Office 365
• Remote Desktop Services
• Citrix environments
• Mobile Phone Support
• Third party vendor management
• VMware
• Firewalls
• Switches
• VPNs
• Monitoring of client system environments and functions
• Escalate appropriate technical issues in a timely manner 
• Participate in the on-call rotation
• Meets all attendance requirements

Education & Knowledge Required

High School Diploma or equivalent and 2-3 years of IT experience or equivalent of the combination of education and work experience. 

Experience / Skills / Abilities Required

• Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule
• Customer First Focus
• Exceptional communication skills both written and verbal 
• A quick learner in a fast-paced environment
• Outgoing and Energetic
• An understanding, and ability to use computers
• Ability to work both as an individual and as a team member
• Ability to multitask

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.  

All employees are responsible for supporting and complying with internal and external  audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment