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Field Service Technician - 21694

Scantron Corporation Grandview, MO
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Job Description

Rewards

 

·  Take charge of your future with our generous 401K savings plan with company match, which is vested from day one.

·  Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

·  Explore new education opportunities with our Tuition Reimbursement Plan which covers up to $5,250.

·  We offer work-life flexibility, meeting personal obligations along with professional success.

 

JOB SUMMARY

Installs, modifies, and make repairs to microcomputer hardware and operating systems; and provides technical assistance and training to system users 

 

KEY DUTIES/RESPONSIBILITIES

  • Takes ownership of meeting customers business needs. 5%
  • Coordinates activities and seeks assistance from technical support when appropriate. 5%
  • Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voicemail, use of wireless call processing system, or in-person communication. 5%
  • Manages parts inventory in accordance with established guidelines.  Keeps all paperwork relating to inventory and parts management up to date. 5%
  • Submits required paperwork in a timely, efficient, and complete manner. 5%
  • Manages preventative maintenance schedule in a timely and efficient manner. 5%
  • Is relied upon to assist other territories and technicians as needed which may include travel to other metropolitan areas. 5%
  • May be asked to train new technicians in an on-the-job manner. 5%
  • Attends training in Headquarters and/or outside schools to keep abreast of new operating systems and hardware product developments as determined by manager. 5%
  • Responds professionally to client inquiries in person and via telephone concerning systems operation.  Diagnose system hardware, software and operator problems.  Recommends or performs minor remedial actions to correct problems based on knowledge of system operation. 15%
  • Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware (PC terminals, printers, data communication equipment) in accordance with each customers service agreements. 20%
  • Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on users premises when needed. 20%

 

EDUCATION

  • Associates degree (AA) or equivalent from two-year college or technical school preferred.

 

EXPERIENCE

  • Two or more years related experience and/or training.

 

 

All team members are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All team members are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All team members are responsible for supporting and complying with safety and security policies to promote a healthy working environment.

Job Details

Date Posted September 11, 2019
Date Closes October 11, 2019
Located In Grandview, MO
Function Field Service
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
Hours 40 hours per week
SOC Category 17-2061.00 Computer Hardware Engineers
Zipcode 64030

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • Dental
  • Domestic Partner Benefits (Different-sex)
  • Domestic Partner Benefits (Same-Sex)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Holiday Party
  • Paid Holidays
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • And More ...
Location