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Technical Support Representative - 21793

Scantron Corporation Omaha, NE
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Job Description

Position Summary

Perform technical support for client hardware and software covered under maintenance and Managed Service agreements. 

Support activities include, but are not limited to configuration, maintenance and monitoring of servers; workstations; routers; firewalls, VPN gateways; and administrative tasks such as user authentication and authorization; software updates; and configuration of drivers and settings on personal computing devices and printers

 

Key Duties / Responsibilities

The Technical Support Representative is responsible for the troubleshooting and maintenance of servers, workstations, networking equipment and software applications over the phone using remote software. 

The ideal candidate will possess the following skills:

  • Microsoft Windows 7 and 10
  • Microsoft Windows Server 2008-2016
  • Office 365
  • Remote Desktop Services
  • Citrix environments
  • Mobile Phone Support
  • Third party vendor management
  • VMware
  • Firewalls
  • Switches
  • VPNs

 Duties:

  • Monitoring of client system environments and functions
  • Possess excellent communication skills, including both written and verbal
  • Escalate appropriate technical issues in a timely manner 
  • Participate in the on-call rotation
  • Meets all attendance requirements

 

Education & Knowledge Required

High School Diploma or equivalent and 1-2 years of IT experience or equivalent of the combination of education and work experience. 

 

Experience / Skills / Abilities Required

  • Customer First Focus
  • Exceptional communication skills with customers and coworkers
  • A quick learner in a fast-paced environment
  • Outgoing and Energetic
  • An understanding, and ability to use computers
  • Ability to work both as an individual and as a team member
  • Ability to multitask
  •  

All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services.  This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.  

All employees are responsible for supporting and complying with internal and external  audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.

All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment

 

Job Details

Date Posted June 12, 2019
Date Closes August 17, 2019
Located In Omaha, NE
Function Information Technology
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
Hours 40 hours per week
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68130
Name Laura Green

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • Dental
  • Domestic Partner Benefits (Different-sex)
  • Domestic Partner Benefits (Same-Sex)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Holiday Party
  • Paid Holidays
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program
  • Merit Increases

This job requires the following skills

  • Cisco Blade Switches
  • VPN
  • Firewalls
  • Citrix
  • Microsoft Windows Server
  • Remote Administration
  • VMware
  • Technical Support
  • Customer Service / Troubleshooting
  • Excellent Communication
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • And More ...
Location