Perform technical support for client hardware and software covered under maintenance and Managed Service agreements.
Support activities include, but are not limited to configuration, maintenance and monitoring of servers; workstations; routers; firewalls, VPN gateways; and administrative tasks such as user authentication and authorization; software updates; and configuration of drivers and settings on personal computing devices and printers
Key Duties / Responsibilities
The Technical Support Representative is responsible for the troubleshooting and maintenance of servers, workstations, networking equipment and software applications over the phone using remote software.
The ideal candidate will possess the following skills:
Education & Knowledge Required
High School Diploma or equivalent and 1-2 years of IT experience or equivalent of the combination of education and work experience.
Experience / Skills / Abilities Required
All employees are responsible for demonstrating the company's Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment
|Date Posted||June 12, 2019|
|Date Closes||August 17, 2019|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Hours||40 hours per week|
|SOC Category||15-1041.00 Computer Support Specialists|
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This job requires the following skills
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