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Customer Service Representative

I2C Inc Omaha, NE
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Job Description

We are hiring Customer Service Representatives for our new Omaha call center operation that serves consumer cardholders. We are looking for CSR agents with English and/or bi-lingual English/Spanish speaking ability.

Job Description:

  • Provide customer support to consumer cardholders
  • Follow defined Standard Operating Procedures (SOPs) that support operational performance
  • Share shift summaries and any required reporting with respective Supervisors and Managers
  • Manage to completion any task assigned by management
  • Responsible for following information security tasks as part of the work scope
  • Position requires both voice and none-voice support

We are looking for:

  • Intermediate. A bachelor’s degree is helpful but not required
  • Minimum 2 years of experience as a customer service representative in a similar position

Skills:

  • Relevant CSR experience preferably with a background in call center operations
  • Excellent verbal skills and professional demeanor with a good understanding of delivering excellent customer service
  • Familiar with basic computer operations
  • Excellent personal skills
  • Comfortable providing written communication
  • Minimal to no accent for English speakers

Job Details

Date Posted December 6, 2018
Date Closes January 5, 2019
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68154
City, State and Zip Omaha, NE 68154
Location