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Ambassador Customer Service / Security

The Knolls Lincoln, NE

Job Description

We are a premier senior living community and are seeking a team-oriented professional to deliver exceptional service for our residents as a Customer Service / Security Ambassador. We are a family-owned community committed to providing a “new generation of retirement living” for seniors, offering a full continuum of care from independent and assisted living to every stage of memory care.

We are committed to a work environment that encompasses integrity, respect and a resident-centered focus.  We are equally dedicated to providing a team-oriented atmosphere where each team member’s strengths are acknowledged and their individual development is encouraged.

Position Summary: Ideal candidates will have a personality that highlights their dedication to superior customer service. The candidate will be responsible for the safety and security of our residents throughout the community such as making periodic rounds of the building.  Respond to the emergency call system.  The Ambassador will also deliver newspapers, assist with activities and perform various other duties to enrich the lives of our residents. 


  • Ensure the safety, security and well-being of all residents, personnel, visitors and the premises
  • Demonstrated experience working in a customer focused role
  • Answer phones
  • Assist housekeeping with cleaning and trash
  • Assist dining when necessary
  • Make periodic rounds of the community
  • Demonstrated talent for interacting with a wide variety of people, particularly the elderly and their family members
  • Ability to communicate openly, honestly and responsibly with others
  • Ability to maintain a customer focus treating all customers with respect and integrity
  • Ability to read, speak, and understand the English language
  • Effective verbal and written communication skills required
  • Must be able to lift a minimum of 50 pounds unassisted
  • Must have a clean driving record and willingness to drive company vehicle to transport residents

Full and Part-time Available, All Shifts (Days, Evenings and Overnights)

We offer a competitive wage to our team members and comprehensive benefits to those individuals who are hired for full-time (30 hours or more per week).  Our commitment to providing five-star quality service offers team members the opportunity to make a difference every day. If you are a dedicated, team-oriented individual who is enthusiastic about working with seniors, apply today!

Job Details

Date Posted May 15, 2018
Date Closes June 14, 2018
Address 5801 Norman Road
Located In Lincoln, NE
Department Administration
Function Ambassador
Job Type Full-time Employee
Hours Full and Part-Time Available
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68512
Name Nicole Ellermeier
Address 5801 Norman Road
City, State and Zip Lincoln, NE 68512
Phone 4022105719

This job offers the following benefits

  • Wellness Program

This job requires the following skills

  • Administrative Assistant
  • Customer Service
At a Glance
Enjoy these benefits
  • Wellness Program