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Assistant Front Desk Manager

Omaha Marriott Downtown at the Capitol District Omaha, NE
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Job Description

POSITION PURPOSE Assist Front Desk Manager with overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction.  Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins. 

ESSENTIAL FUNCTIONS
1.   Supervise front desk staff, reservations, and bell staff as needed.  
2.   Insure all daily functions from checklist are completed.
3. Greet guests and check them in and out.
4. Answer phones
5. Perform manual and computer posting of transactions.
6.  Handle money, credit cards, and checks.
7. Issue mail and messages to guests.
8. Deal with guest complaint dissatisfaction.
9. Take reservations.
10. Provide directions and answers guest questions.
11. Enter wake-up calls.
12. Deliver items to rooms.
13. Load paper/toner into machines.
14. Perform additional duties or projects as assigned by Front Office Manager.

POSITION REQUIREMENTS
1. Previous front desk management experience required.
2. Good communication and math skills.
3. Accurate typing skills.
4. Problem solving abilities.
5. Accurate compute aptitude.
6. Supervisory and organizational skills.
7. Ability to walk/stand for long periods of time.
8. Ability to multi-task.
9. Meet deadlines for assignments and projects.

EOE M/F/D/V

Job Details

Date Posted August 6, 2017
Date Closes September 5, 2017
Address 222 N. 10th Street
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary
Experience Level Intermediate (3-7 yrs. experience)
Shift
Rotating
Weekend Availability is necessary.
Start Date Immediately
SOC Category 11-9081.00 Lodging Managers
Zipcode 68102
Name Margaret Waste
Address 222 N 10th Street
City, State and Zip Omaha, NE 68102
Phone 531-444-4041

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Stock Options / Purchase Plan
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Domestic Partner Benefits (Same-Sex)
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Discounts on Employer Merchandise & Services
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Unpaid Leaves of Absence
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Cashier
  • Excellent Communications
  • Positive Attitude
  • Strong Flexibility / Adaptability
  • Typing
  • Hospitality Management
  • Opening Hotels

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Stock Options / Purchase Plan
  • Accidental Death and Dismemberment
  • Dental
  • And More ...
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