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Senior NOC Specialist, FNTS (3rd Shift)

First National Technology Solutions locationOmaha, NE
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9 positions
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Web Mktg Technology Specialist

First National Technology Solutions locationOmaha, NE
9 positions
info linkReport a probelm Originally Posted : January 10, 2021 | Expires : February 9, 2021

Details

Salary
Unspecified
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Job Location
Omaha, NE, United States

Description

ABOUT FNTS

As a nationally recognized trusted advisor in managed IT services for the past 25 years, FNTS has a proven history supporting mainframe environments, along with a wide range of operating systems including: Windows, Linux, AIX and iSeries. FNTS also has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

FNTS operates one of the most secure, technically advanced data centers in the United States, where the full scope of its operations is based. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates.

Our employees are the heart of our story - and we're committed to their success!  Please see below the details of this career opportunity and how it fits into our organization's success.

The FNTS NOC provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms.  The Sr. Specialist role in the FNTS NOC is responsible for technology support for business partners and internal customers.  This position supports level 1/2 Mainframe and Cloud Core Systems, aw well as the underlying Infrastructure.  Key support duties include monitoring core systems/processes, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

FNTS NOC Sr. Specialist-

Company Overview:

With over 20 years in the managed IT services industry, First National Technology Solutions (FNTS) is a leading provider of flexible, customized hosted and remotely managed services. Operating a state-of-the-art data center and offering customized solutions and best-of-breed technology, FNTS is a nationally recognized leader in managed IT services.  With a classic Midwest culture, FNTS employs an expert team who place high value on work ethics and personalized customer service.

FNTS is a subsidiary of First National of Nebraska Inc. (FNNI), a $20 billion multi-state holding company headquartered in Omaha, Nebraska, with a strong heritage of banking excellence that dates back more than 150 years.

Role Overview:

The FNTS NOC provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms.  The Sr. Specialist role in the FNTS NOC is responsible for technology support for business partners and internal customers.  This position supports level 1/2 Mainframe and Cloud Core Systems, aw well as the underlying Infrastructure.  Key support duties include monitoring core systems/processes, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Key Responsibilities:

Monitor and submit customer mainframe batch processes Monitor and report on customer network and/or server outages Monitor customer communication via email or phone Open tickets to appropriate teams from email or phone requests Monitor and participate in customer bridge calls when requested Monitor, report and communicate during weekend server patching activities Provide and update documentation as requested Assist with the creation and modification of runbook documentation Assist with the creation and modification of process and procedure documentation Recommend policy changes where needed Uphold the FNN rules and guidelines put forth in the Employee Handbook Recommend and implement process improvements where needed Work with clients to address training needs Other duties as assigned

Qualifications:

Basic knowledge in desktop, server, and network operations Must have excellent people skills Must have excellent oral and written communication skill Able to utilize desktop software to complete day-to-day tasks Knowledge of and experience in acting in a supporting role in an enterprise class IT operations environment. Knowledge of mainframe, tape management, and batch operations. Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers.

Preferred Qualifications:

1 year customer service experience in the Information Technology Industry. 1 year operational mainframe experience. 1 year experience in utilizing mainframe job scheduling systems. 1 year previous NOC (Network Operations Center), Command Center, Help Desk or Operations Center experience. 1 year experience in desktop, server, and or network support.

Shift Hours:

3rd Shift 11pm - 7am

First National is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this,  we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact.  First National strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full First National Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement

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First National Technology Solutions

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locationOmaha, NE
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locationOmaha, NE
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