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Information Systems Technician

US Bankruptcy Courts Lincoln, NE
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Job Description

UNITED STATES BANKRUPTCY COURT
DISTRICT OF NEBRASKA
CAREER OPPORTUNITY

Position Announcement No. 19-04

Position: Information Systems Technician
Duty Station: Lincoln, Nebraska
Posting Date: June 11, 2019
Closing Date: June 28, 2019 or until filled

Classification/Salary Range
CL 24 ($37,245 - $60,564) *Salary commensurate with experience and qualifications.
Full Time Temporary Position (40 hours per week) - Hiring bonus of $3000 paid within the first month of employment and upon signing a one year employment commitment contract.

 

Position Overview
The Information Systems Technician is a member of the information technology team and performs various end user support activities. The incumbent provides day-to-day support and training for end users, installs and configures hardware and software programs and performs routine troubleshooting.

Representative Duties

• Respond to help desk calls and emails and assist with routine problems; problems that are not quickly resolved are escalated to the next level.
• Assist with internal and external web access.
• Provide information and assistance to users on applications such as word processing and data entry.
• Assist with creating user accounts and providing end user training.
• Assist with the installation of upgrades or new or revised off-the-shelf desktop releases.
• Set up, configure, install and document hardware and software. Provide basic cabling support.
• Provide support for mobile devices, remote access as well as basic support for national phone system.
• Perform inventory control duties, as necessary.
• Travel to home office (reimbursed at IRS standard mileage rate) on a frequent basis.
• Perform other miscellaneous office duties as assigned.

Qualifications

To be considered for the position, the applicant must have one year of specialized experience equivalent to the salary of $33,641. Education can not be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience.

Knowledge of hardware and software programs. Knowledge of telephone and wireless systems.  Skill in the latest technology such as displays, performing routine hardware maintenance, and electronic devices such as recorders and sound systems. Ability to implement, operate, and document information technology systems in consideration of hardware and software. Ability to train users, build and maintain hardware images and build anti-virus and other security concerns on the desktop. Skill in training court personnel in relevant hardware and software programs.

Ability to support related software including Windows, Microsoft Office 365, Microsoft Active Directory
and similar applications.

Preference will be given to applicants who have an associates or bachelor’s degree in computer science,
information systems, or related field.

This position is classified as a sensitive position which requires a NCIC and fingerprint check and every five years thereafter is subject to an updated investigation similar to the initial one. Appointments are provisional and contingent upon the successful completion of the NCIC and fingerprint check.

Benefits

Benefits include ten paid holidays, paid vacation and sick leave, participation in the Federal Retirement Systems, optional participation in a cafeteria plan, federal health insurance program, group life insurance, and group long-term disability insurance.

This position is subject to a mandatory Electronic Funds Transfer for payment of net pay.

Application Process

Qualified applicants should submit a letter of application, resume, five year salary history and application form AO78 (available on the court’s Web site, https://www.neb.uscourts.gov , in pdf format, to hr@neb.uscourts.gov . Paper submissions may be mailed to the following address, if electronic submission is not possible:

U. S. Bankruptcy Court
Confidential - Human Resources
Position Announcement 19-04
111 South 18th Plaza, Suite 1125
Omaha, NE 68102

The applicants deemed most qualified will be invited to participate in a personal interview at their own expense. Interviews may be held prior to application closing date. The court requires employees to adhere to a Code of Conduct, that is available upon request. Employees of the United States Bankruptcy Court are not included in the Government’s Civil Service classification but are under an excepted appointment and therefore serve at will. Applicants must be U.S. citizens or eligible to work in the United States.

The Clerk of Court reserves the right to modify the conditions of this vacancy announcement at any time or to withdraw it without prior notice. Applications received after the closing date will not be considered.

The United States Bankruptcy Court is an Equal Employment Opportunity Employer

Job Details

Date Posted June 13, 2019
Date Closes July 28, 2019
Located In Lincoln, NE
Job Type Full-time Employee
Shift Custom
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68508
Location