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Automation Support Specialist

US Bankruptcy Courts Lincoln, NE
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Job Description

UNITED STATES BANKRUPTCY COURT
DISTRICT OF NEBRASKA
CAREER OPPORTUNITY

Position Announcement No. 19-05

Position: Automation Support Specialist
Duty Station: Lincoln, Nebraska
Posting Date: June 11, 2019
Closing Date: June 28, 2019 or until filled

Classification/Salary Range
CL 25 ($41,140 - $66,888) *Salary commensurate with experience and qualifications.
Full Time Temporary Position (40 hours per week) - Hiring bonus of $3000 paid within the first month of employment
and upon signing a one year employment commitment contract.

Position Overview
The Automation Support Specialist provides automation help desk support for court unit staff and provides technical support in installing and configuring computer hardware and software programs.

Representative Duties

  • Provide information and assistance to court staff. Troubleshoot and provide guidance on technical program problems which may be completed remotely. Assist with web access issues. Provide information and assistance to users on applications such as word processing and data entry.
  • Act as a technical expert in solving more complex systems problems. Provide in-person troubleshooting assistance with non-routine or more complicated issues which cannot be resolved remotely.
  • Customize programs for local needs. Prepare and maintain documentation on local programs, creating user cheat-sheets or forms, as applicable. Provide end-user training.
  • Create user accounts and maintain associated documentation.
  • Advise managers and users on types of specific information that can be readily extracted from existing files. Develop procedures and standards for data entry to ensure validity of the data.
  • Perform automation tasks, including installing, troubleshooting, repairing and configuring hardware and software. Test and evaluate new hardware and software prior to installation.
  • Ensure day-to-day systems backups have occurred and verify the validity of data. Maintain an up to date automation inventory, in accordance with policies and procedures.
  • Provide input and recommendations regarding IT related projects.
  • Assist with all office moves, relocating equipment as needed.
  • Travel to home office (reimbursed at IRS standard mileage rate) on a frequent basis.
  • Perform other miscellaneous office duties as assigned.

Qualifications

To be considered for the position, the applicant must have one year of specialized experience equivalent to the salary of $37,245. Education cannot be substituted for specialized experience because administrative court support positions require hands-on experience to be credited as specialized experience.

Thorough knowledge of computer processes and hardware/software capabilities, including programming languages and database management software. Broad knowledge of word processing software and other software applications used by the court. Knowledge of custom off-the-shelf hardware and software programs. Knowledge of case management system. Ability to implement, operate, and document information technology systems in consideration of hardware and software. Skill in performing software and hardware installation, maintenance and troubleshooting. Skill in training court personnel in relevant hardware and software programs. Ability to train users, build and
maintain hardware images and build anti-virus and other security concerns on the desktop.

Ability to support related software including Windows, Microsoft Office 365, Microsoft Active Directory and similar applications.

Preference will be given to applicants who have an associates or bachelor’s degree in computer science, information
systems, or related field.

This position is classified as a sensitive position which requires a NCIC and fingerprint check and every five years thereafter is subject to an updated investigation similar to the initial one. Appointments are provisional and contingent upon the successful completion of the NCIC and fingerprint check.

Benefits

Benefits include ten paid holidays, paid vacation and sick leave, participation in the Federal Retirement Systems, optional participation in a cafeteria plan, federal health insurance program, group life insurance, and group long-term disability insurance.

This position is subject to a mandatory Electronic Funds Transfer for payment of net pay.

Application Process

Qualified applicants should submit a letter of application, resume, five year salary history and application form AO78 available on the court’s  Web site, https://www.neb.uscourts.gov, in pdf format, to hr@neb.uscourts.gov . Paper submissions may be mailed to:

U. S. Bankruptcy Court
Confidential - Human Resources
Position Announcement 19-05
111 South 18th Plaza, Suite 1125
Omaha, NE 68102

The applicants deemed most qualified will be invited to participate in a personal interview at their own expense. Interviews may be held prior to application closing date. The court requires employees to adhere to a Code of Conduct, that is available upon request. Employees of the United States Bankruptcy Court are not included in the Government’s Civil Service classification but are under an excepted appointment
and therefore serve at will. Applicants must be U.S. citizens or eligible to work in the United States.

The Clerk of Court reserves the right to modify the conditions of this vacancy announcement at any time or to withdraw it without prior notice. Applications received after the closing date will not be considered. 

The United States Bankruptcy Court is an Equal Employment Opportunity Employer

Job Details

Date Posted June 11, 2019
Date Closes July 11, 2019
Located In Lincoln, NE
Job Type Full-time Employee
Shift Custom
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68508
Location