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Customer Service Representative

Omaha National Group Omaha, NE
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Job Description

Omaha National is seeking a motivated professional to serve as our Customer Service Representative. This is a rare opportunity to play a pioneering role in the creation of a superb new Customer Service team.  Omaha National is a successful new insurance and payroll service company that was founded in 2016 and will expand its business to a national scope. Our Customer Service Representatives will take calls from people including injured workers, employers, medical professionals, attorneys, and others and ensure that each call is handled appropriately, either by providing information and assistance or by routing the call to the appropriate individual within the company.

This is a true customer service position; there are no responsibilities for selling, up-selling, or cross-selling.

The ideal candidate has a welcoming personality and a natural desire to help people from a wide variety of backgrounds. Patience and empathy are key traits for success in this role, along with the ability to be politely firm when necessary. Successful performance requires the ability to learn information on a wide variety of technical topics and explain complex matters in simple terms. As the first point of contact of the company, the candidate should possess a clear speaking voice and proper spoken grammar.

For a period of time this position will also serve as our front-desk receptionist, greeting and assisting in-person visitors to our office.

Experience in workers compensation or payroll services is not necessary; we will provide the training and tools necessary for the right candidate to succeed in this role.

RESPONSIBILITIES:

  • Project the company’s smart, professional, and friendly culture to the public.
  • Help develop the company’s customer service processes and techniques and lay the foundations for our Customer Service team.
  • Manage a large volume of incoming calls on a wide variety of subjects.
  • Identify and meet each caller’s needs.
  • Build trust with callers through open and interactive communication.
  • Perform administrative tasks related to customer service and reception.

REQUIREMENTS:

  • Be the kind of person that people look forward to talking with.
  • Ability to quickly identify a caller’s needs and determine the best way to meet those needs.
  • A clear speaking voice, strong spoken grammar, and naturally good manners.
  • Strong verbal and written communication skills with the ability to effectively communicate with a broad audience of varying backgrounds.
  • Previous experience in customer service is a plus but not mandatory: we are more interested in the person than in the resume.

Job Details

Date Posted October 7, 2017
Date Closes November 6, 2017
Located In Omaha, NE
Department Operations
Function Customer Service
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 Hrs Per Week hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68144
Name D Holloway

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Domestic Partner Benefits (Same-Sex)
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Flexible Hours
  • Free Parking
  • Paid Holidays
  • Sick Leave

This job requires the following skills

  • Customer Service

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Domestic Partner Benefits (Same-Sex)
  • Employee Assistance Program (EAP)
  • And More ...
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