Sign up menu

Customer Service Representative

Nebraska Humane Society Omaha, NE

Purpose of Position:   The customer service representative is responsible for accommodating the various needs of the public in a compassionate manner while remaining professional and knowledgeable about the services we provide. Collaborate with other departments as needed in order to facilitate the common goal of serving the animals and the public.  


Title: Customer Service Representative  

Departments: Customer Service   

This position reports to: Customer Service Director 

Hours: Full-time; 36 hours/week 

Saturday-Wednesday (Hours TBD)


Monday-Wednesday, Friday (12:00pm-7:30pm) and Saturday (10:00am-5:30pm) (Thursday/Sunday off)

Essential Duties and Responsibilities  

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise, and does not alter the “at?will” relationship.   

  • Represent NHS in a professional compassionate manner  
  • Greet, assist and direct the public  
  • Ability to multitask and provide effective customer service to large numbers of people  
  • Perform accurate data entry using proprietary software for customer service and other departments within the agency  
  • Process pet licenses and update customer files accurately  
  • Maintain and balance individual daily cash drawers; handle large sums of money  
  • Accept monetary and non-monetary donations from the public  
  • Register the public for all NHS offered community classes and services, dog obedience classes, Camp Kindness, Pet Avocation, applications, Breeders Permits, Feral Cat Colony Applications, volunteer applications, foster care applications, etc.  
  • Assist public with euthanasia requests and Rainbow Bridge Services by offering compassion and knowledge of available Rainbow Bridge packages  
  • Assist customers with and process adoptions  
  • Assist the Adoption Department with counseling as needed  
  • Resolve customer complaints in person and on the phone  
  • Intake and process all over the counter stray animals, wildlife and owner surrendered animals that are brought into the shelter  
  • Intake and process all over the counter animals brought in from outside agencies, rescues, etc.  
  • Impound animals back to owners who can provide proof of ownership per individual city ordinances, charging appropriate fees, etc.  
  • Educate the public on city ordinances and proper care of animals  
  • Write clear, concise memos  
  • Scan incoming animals for a microchip and transfer all incoming animals into carriers when able  
  • Be able to identify aggressive animals and handle various behaviors accordingly  
  • Record and report any behavior and/or medical observations on incoming animals  
  • Complete customer Lost and Found reports and walk the public through the stray kennels  
  • Perform follow up calls to customers with current Lost/Found reports  
  • Based on departmental needs this position may also be trained for assisting with Opening/Closing duties of the shelter and the Lost and Found desk as needed.  
  • Preform any other duties as may be assigned by the Customer Service Director    

Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities  


  • High school diploma or equivalent  
  • Minimum 3 years customer service  
  • Computer experience, ability to learn proprietary software, general clerical skills  
  • Must possess maturity, good judgement, a professional manner and the ability to work within a team  
  • Ability to work with animals without allergic reaction  
  • Effective written and verbal skills  
  • Able to lift up to 50lbs  
  • Able to stand/walk for the majority of the shift    


  • Self-motivated  
  • Reliable  
  • Team player  
  • Detail oriented  
  • Ability to take initiative    

Work Conditions:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work environment.    

  • High exposure to animals whose reactions to the shelter environment cannot be predicted.  
  • Temperatures in the shelter environment are varied, though usually moderate, and dependent on the season.   
  • Potential exposure to zoonotic diseases and hazardous chemicals.  
  • Ability to work around animals without severe allergic reactions.    

 The Nebraska Humane Society provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, status as a veteran, or any other protected category, in accordance with applicable federal, state and local laws.   



Instant Answers
providedProvided by company
Full-time Employee
Date Posted August 18, 2022
Date Closes September 17, 2022
Start Date June 16, 2020
Located In Omaha, NE
Department Customer Service
Job Type Full-time Employee
Shift Custom
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Hours 36 hours per week
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68134
Name Julie Snyder
Address 8929 Fort Street
City, State and Zip Omaha, NE 68134
Phone 402-444-7800

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Bereavement Pay
  • Discounts on Employer Merchandise & Services
  • Holiday Party
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Animal Care - Customer Service

This job is related other jobs in these career categories


Similar Jobs

19 August ( Today )

Customer Service Coordinator - Omaha, NE

19 August ( Today )

Customer Care Specialist

19 August ( Today )

Customer Service Representative - Lincoln, NE

  • 401(k) Retirement Savings Plan
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • And More ...