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Vice President, Business Operations

Nebraska Humane Society locationOmaha, NE
12 positions

Web Mktg Technology Specialist

Nebraska Humane Society locationOmaha, NE
12 positions
info linkReport a probelm Originally Posted : May 10, 2021 | Expires : June 9, 2021


Job Type
Full-time Employee Show Shift
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
  • 401(k) Retirement Savings Plan
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Bereavement Pay
  • Discounts on Employer Merchandise & Services
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Apply Now
    Job Location
    Omaha, NE, United States


    Title: Vice President, Business Operations         

    Departments: Administration                     

    This position reports to: President and CEO                  

    This position supervises:  Customer Service, Training, Rainbow Bridge, Animal Outfitters, Animal Placement, Humane Education, Volunteer Coordinator                   

     Hours: Full-time; Exempt 40+ hours/week

    Monday-Friday 8:00am-5:00pm, some weekend, evenings, holidays may be required


    Purpose of Position:  The Vice President, Business Operations will plan, direct, and oversee the operations of assigned business and community outreach departments of the Nebraska Humane Society. The position, in consultation with department directors, will achieve service and activity objectives by: establishing plan and results measurements, providing internal organizational coordination and direction, ensuring organization wide communication, managing daily operations, reviewing progress and identifying and implementing quality improvements. The position will take a lead role in determining and resolving processes which may impact organizational progress and will ensure change management as required.  


    Essential Duties and Responsibilities

    This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees are required to follow any other job related duties assigned by their supervisor. This document does not create an employment contract implied or otherwise and does not alter the “at?will” relationship.

    • Operations
      • Oversees the management of the following departments: Customer Service, Training, Rainbow Bridge, Animal Outfitters, Animal Placement, Humane Education, and the Volunteer Coordinator. Maintains a comprehensive knowledge of social, environmental, and cultural issues relating to animal health and welfare. Addresses and directs activities with regards to customer service, identifies potential problems, troubleshoots, escalates issues to President/CEO as needed and leads post-incident analysis of problems providing input for future process improvements. Works directly with the President/CEO and administrative team on strategic planning and initiatives. Analyzes statistical data to develop new programing, develop numerical projections, and determine trends. Directly oversees policy creation and implementation with regards to assigned departments. Ensures profitable performance of business operations and successful community outreach programs. Delivers the best experience for customers and enhances relationships with community partners. Develops, implements, and maintains business and program plans for assigned departments. Assists with children and adult public education programs. Provides support to a volunteer program that recruits, screens, trains, and manages over 300 volunteers in a year’s time. Works with Public Relations department to promote business/community programs.


    Essential Duties and Responsibilities (continued)

    • Staff Management
      • Responsible for the hiring, supervision, promotion, discipline, and termination of direct reports. Responsible for yearly performance reviews and provision of continuous feedback on performance. Identify training and growth opportunities for all staff. Addresses employee issues as they arise. Monitors safety compliance of all staff.


    • Financial Controls
      • Oversees monthly and annual planning process and goal setting for assigned departments and staff. Responsible for the development of inventories and operational budgets and monitor operational revenue and expenses in relation to the approved budgets. Develops, monitor, and reports on operating costs within functional areas; alerts President/CEO of cost and labor over run; makes recommendations and implements solutions to problems related to same.


    • Customer Service
      • Works directly with members of the public on resolving issues with regards to customer complains involving assigned departments. Provides accurate and timely responses to all complaints. Develops and maintains cooperative work relationships and community partnerships with other agencies and rescue organizations. Is available to meet with local civic groups, schools, special interest groups, and the media for public education and volunteer recruitment purposes. May be needed to provide tours, appear at speaking engagements or television appearances.


    • Other Duties
      • Other duties as assigned by the President/CEO.


    Position Qualifications: Education, Experience, Certification, and Knowledge/Skills/Abilities



    • Education: Bachelor’s degree in Business Administration, Operational Management, or other affiliated specialties. Master’s degree preferred but not required.
    • Extensive knowledge of and experience with the principals of quality assurance, planning, and execution.
    • A minimum of three years’ experience in business or other operations management position.
    • Five years of proven management experience required. Such experience must include: hiring, training, motivating, coaching, promoting, supervising, and terminating employees.
    • Demonstrated ability to think strategically.
    • Excellent verbal and written communication skills, to include public speaking to both small and large groups.
    • Show compassion toward all animals and a desire to help them.
    • Work a minimum of 40 hours per week- primarily Monday-Friday with some weekend, evening, and holiday hours. On call 24/7.


    • Previous experience working in operations for a non-profit organization.
    • Experience in Project Management and/or continuous improvement.
    • Advanced Excel knowledge.

    Core Values Leadership and Support

    • Consistently demonstrate an overall sense of willingness to help, is engaged and interacts appropriately with other staff, volunteers, and the public.
    • Promote department and shelter objectives and policies, express positive optimistic views about changes, the future, other people.
    • Actively promote and encourage teamwork; ensure solutions, information, knowledge is shared with the appropriate people.
    • Demonstrate enthusiasm and exudes the culture and core values of NHS.
    • Willingly assist the public and other staff in all shelter programs and special events.
    • Consistently work with co-workers and the public in a courteous and professional manner.
    • Proactively share information to strengthen awareness of animal welfare issues and the shelter’s mission and goals.
    • Assist with on/off site events as needed.

    Work Conditions:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions within the work environment.


    • The noise level in the office environment is usually quiet.
    • High exposure to animals whose reactions to the shelter environment cannot be predicted.
    • Temperatures in the shelter environment are varied and dependent on the season.
    • Potential exposure to zoonotic diseases and hazardous chemicals.
    • Ability to work around animals without severe allergic reactions.
    • As work may need to be done outside of the shelter the employee may encounter environmental issues outside of our control such as fallen tree limbs, rainstorms or snow/ice. When this occurs, the employee must report the issue immediately to their direct supervisor who will work to resolution.


    Physical Requirements:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 


                Physical Demand























    Lifting up to 50 lbs with or without assistance




    Lifting over 50 lbs with assistance








    Distinguish smell/temperature








    Exposure to hazardous materials








    Hand/finger dexterity











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    Nebraska Humane Society

    12 active jobs
    locationOmaha, NE
    locationOmaha, NE
    locationOmaha, NE
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